Document Management
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Receive, review, and process incoming medical documents.
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Index and upload documents into the Electronic Health Record (EHR) system.
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Verify patient identifiers and document accuracy before indexing.
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Classify documents into appropriate document types.
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Ensure completeness and quality of scanned documents.
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Perform quality audits on scanned and indexed records.
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Resolve document mismatches and duplicate records.
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Maintain document retention and archival procedures.
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Support document retrieval requests from internal stakeholders.
Release of Information (ROI)
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Process medical record requests from patients, physicians, attorneys, insurance companies, and government agencies.
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Verify authorization forms for completeness and HIPAA compliance.
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Validate requester identity and legal authority.
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Determine appropriate records for release based on authorization.
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Redact protected information when required.
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Release records within regulatory turnaround times.
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Document all disclosures in accordance with HIPAA accounting requirements.
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Maintain confidentiality of Protected Health Information (PHI).
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Handle subpoenas, court orders, and legal requests according to organizational policies.
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Communicate with requestors regarding incomplete or invalid authorizations.
Compliance & Quality
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Ensure compliance with HIPAA, HITECH, CMS, Joint Commission, and organizational policies.
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Maintain confidentiality of patient information at all times.
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Participate in internal quality audits.
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Identify process improvement opportunities.
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Report privacy or security incidents immediately.
Customer Service
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Respond professionally to inquiries regarding medical record requests.
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Provide status updates to requestors.
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Coordinate with physicians, clinics, and HIM staff to resolve documentation issues.
Required Qualifications
Experience
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1–3 years of experience in:
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Health Information Management (HIM)
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Medical Records
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Document Management
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Release of Information (ROI)
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Healthcare BPO (preferred)
Required Skills
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Knowledge of medical terminology
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Understanding of HIPAA Privacy Rule
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Knowledge of Release of Information regulations
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Familiarity with Electronic Health Records (Epic, Cerner, Meditech, Allscripts, eClinicalWorks, etc.)
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Strong attention to detail
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Excellent written and verbal communication
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Time management skills
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Ability to prioritize multiple requests
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Strong analytical and problem-solving skills
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Customer service orientation
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Typing and data entry proficiency
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Microsoft Office (Word, Excel, Outlook)
Contact: HR- +91 9063604458, 6305676906
Interested candidates can share their profiles or reach out directly.
