An HVAC Service Engineer in customer support diagnoses and repairs heating, ventilation, and air conditioning systems while delivering top-tier client communication. Responsibilities include resolving technical faults, managing preventative maintenance, and upselling Annual Maintenance Contracts (AMCs). The role blends advanced troubleshooting with field-based customer service.
Core Responsibilities
- Troubleshooting & Diagnostics: Identify electrical and mechanical faults using diagnostic tools, service software, and electrical drawings. [1, 2, 3]
- Customer Support & Communication: Provide on-site and remote technical support, communicating repairs and maintenance requirements clearly to clients. [1, 2, 3]
- Maintenance & Commissioning: Carry out routine check-ups, emergency repairs, and equipment installations according to manufacturer guidelines. [1]
- Documentation & Reporting: Maintain accurate records of service logs, parts used, and Root Cause Analysis (RCA) for internal tracking. [1, 2, 3]
- SLA Compliance: Ensure timely responses to customer queries while strictly adhering to safety and environmental standards
Pay: ₹20,000.00 - ₹40,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Work Location: In person
