Design, develop, and maintain CMDB solutions within the ServiceNow platform.
Configure and enhance CI classes, relationships, identification rules, reconciliation rules, and data models.
Ensure CMDB architecture aligns with ServiceNow best practices and the Common Service Data Model (CSDM).
Design and implement integrations with discovery and inventory tools such as Armis, Intune, SolarWinds, SCCM, cloud providers, and other enterprise systems.
Develop and maintain Service Graph Connectors and integration patterns.
Support Discovery and Service Mapping implementations to improve infrastructure and business service visibility.
Build automated data ingestion and normalization processes.
Monitor CMDB health using dashboards, KPIs, and compliance metrics.
Configure and optimize Identification and Reconciliation Engine (IRE) rules.
Partner with governance teams to establish and maintain CMDB standards, policies, and operational procedures.
Implement and support Service Mapping for business-critical services.
Maintain service hierarchies, business applications, technical services, and service offerings.
Participate in Agile development activities including design reviews, sprint planning, estimation, testing, and production deployments.
Troubleshoot CMDB-related issues and provide timely resolution.
Support platform upgrades, new releases, and technical debt reduction initiatives.
Build and maintain integrations using REST/SOAP APIs, MID Server, and third-party systems.
Deliver high-quality, reusable, and scalable code aligned with platform standards.
Participate in technical design discussions, effort estimation, and solution reviews.
Ensure adherence to design standards, data models, and architecture guidelines.
Participate in peer reviews and ensure code quality before release.
Troubleshoot production issues and provide timely resolution.
