Company Description
CPK Enterprise has over 8 years of expertise in providing reliable, scalable, and cost-effective IT solutions tailored for corporate and small-to-medium-size businesses (SMBs). Specializing in AMC services, IT infrastructure, software development, end-user computing, networking, and hardware repair services, CPK Enterprise supports a wide range of business clients with comprehensive technology solutions.
Our services include Annual Maintenance Contracts (AMC), onsite IT support, networking solutions, custom software development, web applications, custom-built workstations, laptops, peripherals, and hardware servicing. With deep technical expertise, fast response times, and dedicated customer support, we help businesses streamline operations and maintain efficient IT environments.
Role Description
We are seeking a full-time AMC Support Engineer / IT Support Specialist to join our team in Mumbai. This is an on-site and field support role involving client-side troubleshooting, AMC support visits, installation, maintenance, and technical assistance for various IT systems and infrastructure.
The role includes:
- Handling AMC service calls and onsite client support
- Troubleshooting hardware, software, networking, and peripheral issues
- Installation and configuration of desktops, laptops, printers, routers, switches, and related IT equipment
- Diagnosing and resolving technical issues efficiently within committed timelines
- Coordinating with clients and maintaining proper service updates and reports
- Providing preventive maintenance and routine IT health checks for AMC clients
- Assisting clients with IT infrastructure and basic software-related support when required
Qualifications
- Strong knowledge of Technical Support and IT troubleshooting
- Hands-on experience with desktop computers, laptops, printers, and networking devices
- Ability to diagnose and resolve hardware and software issues independently
- Experience in field support, AMC services, or help desk support is preferred
- Basic understanding of networking, Windows environments, and IT infrastructure
- Good communication and interpersonal skills for client coordination
- Ability to travel for onsite client visits when required
- Knowledge of cloud-based technologies and organization-specific software is a plus
- Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred
- Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Expert (MCSE) are a plus
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
