Job Description:
Job Description: Project Manager
Provides technical support for NEXTracker customers worldwide, ensuring a best-in-class customer experience and providing product and systems expertise to maximize customer value
Develop and maintain technical understanding of PV solar tracking systems and associated tools
Supports the Project Manager, Senior Project Manager, and/or Program Manager in all activities that drive Customer Satisfaction and order fulfillment
Have strong customer care experience and be able to effectively communicate resolutions for customer concerns
Responsible for processing RFIs, NCRs, RMAs, transmittals, Change Orders, Lien releases
Support NEXTracker product procurement and logistics
Possible on site work to evaluate/document construction progress and respond to Customer queries
Ensures project documentation is complete and verified at all stages of project implementation, including but not limited to schedules, invoices, budgets, POs, SOs
Manages weekly Customers calls, kick off meetings, hand-off meetings
Plays key role in cross-functional product teams, providing recommendations based on systems integration expertise and customer needs assessments and feedback
Supports product development, sales, and marketing as requested
Internal customer voice. An advocate for the customer within NEXTracker
Required Skills/Experiences
· Bachelor's Degree in Mechanical Engineering or equivalent experience
· Strong knowledge of PV technology and its applications
· Excellent customer service skills
· Experience in supply chain procurement and logistics
· Understanding of dealing with customer support and O&M issues
· Extensive hands-on experience with photovoltaic tracking solar systems a plus
· Excellent verbal and written communication skills
· Demonstrated leadership capabilities
· Passion for solar is a plus
· Some travel may be required.
. Fluency in English is mandatory. Fluency in Hindi will be added advantage.
At Nextpower, we are driving the global energy transition with an integrated clean energy technology platform that combines intelligent structural, electrical, and digital solutions for utility-scale power plants. Our comprehensive portfolio enables faster project delivery, higher performance, and greater reliability, helping our customers capture the full value of solar power. Our talented worldwide teams are redefining how solar power plants are designed, built, and operated every day with smart technology, data-driven insights, and advanced automation. Together, we’re building the foundation for the world’s next generation of clean energy infrastructure.
