Location: Bhubaneswar, Odisha
Employment Type: Full-Time
Department: Customer Success / Operations
Job Summary
We are looking for a customer-focused and enthusiastic Customer Support Executive (Call Support) to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, resolving customer queries, providing product information, and ensuring an exceptional customer experience. The candidate should possess excellent communication skills, patience, and a problem-solving mindset.
Key Responsibilities
- Handle inbound and outbound customer calls professionally.
- Resolve customer queries, complaints, and service requests promptly.
- Provide accurate information about products, services, and processes.
- Assist customers with account-related issues and transaction support.
- Record customer interactions and update CRM systems accurately.
- Escalate unresolved issues to the appropriate internal teams.
- Follow up with customers to ensure complete issue resolution.
- Meet daily call handling, response time, and customer satisfaction targets.
- Maintain a high level of professionalism and empathy during customer interactions.
- Coordinate with Operations, Technical Support, and Product teams for issue resolution.
- Ensure compliance with company policies and customer data privacy standards.
Required Skills
- Excellent verbal communication in English, Hindi, and Odia.
- Good listening and interpersonal skills.
- Strong problem-solving and customer-handling abilities.
- Basic computer knowledge and proficiency in MS Office.
- Ability to work with CRM or customer support software.
- Good typing speed and documentation skills.
- Ability to multitask and work under pressure.
Qualification
- Graduate in any discipline.
- Diploma or certification in customer service is an added advantage.
Experience
- 0–3 years of experience in Customer Support, Call Center, BPO, or Customer Service.
- Freshers with excellent communication skills are encouraged to apply.
Preferred Experience
Candidates with experience in any of the following industries will be preferred:
- Banking
- FinTech
- Digital Payments
- UPI Services
- BBPS
- Lending
- E-commerce
- Telecom
- Customer Care / BPO
Key Performance Indicators (KPIs)
- Customer Satisfaction (CSAT)
- First Call Resolution (FCR)
- Average Handling Time (AHT)
- Call Quality Score
- Ticket Resolution Time
- Customer Feedback Rating
- Attendance and Productivity
What We Offer
- Competitive salary and performance incentives.
- Career growth opportunities.
- Professional training and skill development.
- Friendly and collaborative work environment.
- Employee recognition and rewards.
Pay: ₹10,456.48 - ₹29,883.88 per month
Benefits:
- Commuter assistance
- Paid time off
Work Location: In person
