The IT Administrator is responsible for providing day-to-day technical support to users, maintaining IT infrastructure, assisting with hardware and software management, ensuring smooth operation of network-connected devices, and supporting business operations across corporate offices, factories, and warehouses.
Key Responsibilities:
User Support
- Provide first-level technical support for desktops, laptops, printers, scanners, and other IT equipment.
- Resolve hardware and software issues within defined turnaround times.
- Install and configure operating systems, applications, and peripheral devices.
- Assist employees with IT-related queries and troubleshooting.
Hardware & Asset Management
- Install, maintain, and repair desktops, laptops, printers, biometric devices, and scanners.
- Maintain an accurate inventory of IT assets.
- Coordinate preventive maintenance of IT equipment.
- Track warranty and AMC details for IT assets.
Software Support
- Install, update, and troubleshoot software applications.
- Ensure antivirus software and operating system updates are applied regularly.
- Assist in maintaining software license compliance.
Network & Infrastructure Support
- Support LAN, Wi-Fi, internet connectivity, switches, and network printers.
- Assist in monitoring local servers, shared drives, and backup processes.
- Escalate complex network or server issues to the IT Manager.
Biometric & Attendance System Support
- Register new employees in biometric attendance systems.
- Troubleshoot attendance devices and synchronization issues.
- Coordinate with HR to resolve attendance-related technical concerns.
Factory & Warehouse IT Support
- Provide technical support for ERP terminals, barcode scanners, label printers, CCTV systems, and other operational IT equipment.
- Ensure minimal disruption to manufacturing and warehouse operations.
Information Security
- Follow company IT security policies and password guidelines.
- Support data backup activities.
- Ensure antivirus protection is active on all assigned systems.
- Report security incidents immediately.
Vendor Coordination
- Coordinate with external vendors for hardware repairs, internet services, and equipment maintenance.
- Follow up on service requests and AMC calls.
Documentation
- Update IT asset registers, service logs, maintenance records, and equipment movement records.
- Maintain documentation related to software installations and IT support activities.
Desired Skills
- Knowledge of Windows operating systems and Microsoft Office.
- Basic networking concepts (LAN, Wi-Fi, TCP/IP).
- Hardware troubleshooting and installation skills.
- Familiarity with printers, biometric devices, CCTV systems, and ERP terminals.
- Understanding of antivirus software and basic cybersecurity practices.
- Good communication and problem-solving skills.
- Ability to prioritize tasks and work under pressure.
Qualifications
- Diploma/Bachelor's Degree in Computer Science, Information Technology, or a related field.
- Certifications such as CompTIA A+, N+, CCNA, or Microsoft certifications will be an added advantage.
Experience
- 2–4 years of experience in IT Support, Desktop Support, or IT Infrastructure.
- Experience in a manufacturing environment will be preferred.
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Life insurance
Work Location: In person
