Experience: 3–5 Years
Compensation: ₹15 – ₹17.5K per month
Notice Period: Immediate to 15 days
Loyalty Reward: Attractive incentives payout on completion of 12 months contract
Risk: You will be liable to pay a contract breakage penalty equivalent to the compensation for the balance contract period from the minimum 12 months committed.
Key Responsibilities:
1. Advanced Desktop & End-User Support
* Resolve complex incidents escalated from L1 support teams.
* Troubleshoot hardware, software, and operating system issues.
* Provide dedicated support to VIP and executive users.
* Diagnose and resolve system performance and stability concerns.
2. Windows Administration
* Install, configure, and maintain Windows 10/11 systems.
* Manage system policies, security configurations, and patch deployments.
* Perform operating system upgrades and troubleshooting.
* Resolve domain connectivity and authentication-related issues.
3. Active Directory Administration
* Create, modify, disable, and manage user accounts.
* Manage security groups, permissions, and organizational units (OUs).
* Perform password resets and account unlocks.
* Support basic Group Policy (GPO) administration.
4. Microsoft 365 Administration
* Troubleshoot Outlook, Teams, OneDrive, and SharePoint issues.
* Manage mailbox permissions, shared mailboxes, and distribution groups.
* Configure email profiles and resolve mail flow problems.
* Support Microsoft 365 user and license administration.
5. Server & Infrastructure Support
* Monitor Windows Server environments and perform routine health checks.
* Apply patches, updates, and monitor critical services.
* Review server event logs and escalate issues when required.
* Coordinate with infrastructure teams for server-related incidents.
6. Network Troubleshooting
* Diagnose and resolve LAN, WAN, Wi-Fi, VPN, DNS, DHCP, and TCP/IP issues.
* Perform connectivity testing and root cause analysis.
* Collaborate with network teams during issue resolution.
7. Incident & Problem Management
* Manage incidents in accordance with ITIL best practices.
* Conduct Root Cause Analysis (RCA) for recurring issues.
* Identify and recommend long-term solutions.
* Ensure adherence to service-level agreements (SLAs).
8. Asset & Vendor Management
* Maintain IT asset inventory and lifecycle records.
* Coordinate hardware procurement, replacements, and warranty claims.
* Work with OEM vendors such as Dell, HP, and Lenovo for support and repairs.
* Maintain CMDB and inventory documentation.
9. Documentation & Knowledge Management
* Create and maintain technical documentation.
* Update knowledge base articles and troubleshooting guides.
* Document resolutions, procedures, and best practices.
Required Technical Skills:
Operating Systems
* Windows 10/11 Administration
* OS Deployment and Imaging
* Basic Windows Server Administration
Microsoft Technologies
* Microsoft 365 Administration
* Outlook Troubleshooting
* Microsoft Teams Support
* OneDrive & SharePoint Administration
* Exchange Online Fundamentals
Active Directory
* User & Group Management
* OU Administration
* Account Lockout Troubleshooting
* Basic Group Policy Management
Networking
* TCP/IP, DNS, DHCP
* VPN, LAN/WAN
* VLAN Fundamentals
* Network Troubleshooting
*Server Administration*
* Windows Server 2016/2019/2022
* Server Monitoring & Health Checks
* Patch Management
* Event Viewer Analysis
* Basic Backup Monitoring
ITSM & Ticketing Tools
* ServiceNow
* BMC Remedy
* ManageEngine
* Jira Service Management
Hardware Support
* Desktop & Laptop Troubleshooting
* Printer & Peripheral Support
* Hardware Diagnostics & Replacement Coordination
Desired Soft Skills:
* Strong troubleshooting and analytical skills
* Excellent verbal and written communication
* Customer-centric approach
* Incident and escalation management
* Time management and prioritization
* Team collaboration and coordination
* Professional handling of VIP and executive users
Pay: ₹15,000.00 - ₹17,500.00 per month
Work Location: In person
