Position- Customer Care Manager
Department- Customer Care / Operations
Reports To- Operations Manager / General Manager
Experience
- 5–8 years of experience in Customer Care or Operations.
- Minimum 2–3 years in a managerial role.
- Experience in Healthcare, Dermatology, Aesthetic Clinics, Hospitals, or Hospitality is preferred.
Job Summary
The Customer Care Manager is responsible for managing the customer care team, ensuring exceptional patient experience, improving enquiry-to-consultation conversions, resolving customer concerns, and maintaining high service standards across all communication channels. The role focuses on enhancing customer satisfaction, increasing patient retention, and achieving business targets through efficient team management and process improvements.
Success Measures
A successful Customer Care Manager will:
- Achieve consistent growth in patient conversions and revenue.
- Maintain high patient satisfaction and retention rates.
- Build a motivated, high-performing customer care team.
- Minimize customer complaints and missed enquiries.
- Ensure seamless coordination between departments.
- Continuously improve service quality and operational efficiency.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
Work Location: In person
