About Mihuru
Mihuru is India's travel fintech platform — building the financial operating system for the travel industry. Our product suite covers Travel Now Pay Later (Mihuru GoFurther), Business Loans (Mihuru GoBuild), and International Remittance (Mihuru GoGlobal), all distributed through a B2B2C network of travel agents, tour operators, consolidators, and travel tech platforms. We use travel transaction data to power smarter underwriting, and we're growing fast.
Role Overview
As an Account Manager at Mihuru, you are the face of our partnership with every travel provider in your portfolio. You will own the relationship end-to-end — from onboarding and activation to performance reviews, upsells, and long-term retention. This is a high-impact, revenue-generating role that sits at the intersection of sales, operations, and product feedback.
Experience: 2+ years
Location: Parel, Maharashtra
Team: Business Development
Type: Full Time
Key Responsibilities
1. Partner Relationship Management
– Own a portfolio of travel provider accounts — be their primary point of contact and trusted advisor
– Build deep relationships with key stakeholders at each partner: owners, finance leads, and operations managers
– Develop a thorough understanding of each partner's business model, pain points, and growth objectives
– Conduct regular business reviews to discuss performance, surface opportunities, and strengthen the partnership
2. Activation & Onboarding
– Drive smooth onboarding for new travel providers — manage documentation, system setup, and training end-to-end
– Ensure partners go live with Mihuru's products quickly and are equipped to use them effectively
– Monitor early engagement and intervene proactively if activation is slow or adoption is below expectations
3. Revenue Growth — Upsell & Cross-Sell
– Identify and pursue opportunities to expand product usage within existing accounts (GoFurther → GoBuild → GoGlobal)
– Pitch relevant product upgrades or new features based on partner usage patterns and business needs
– Track account-level revenue contribution and own targets for portfolio growth
4. Performance Monitoring & Reporting
– Track partner usage, engagement, and key metrics; identify accounts at risk and take corrective action
– Prepare and present account performance reports to internal stakeholders and to partners during reviews
– Maintain accurate, up-to-date partner records and activity logs in Mihuru's CRM (Bitrix24) 5. Issue Resolution & Escalation
– Resolve partner queries, complaints, and operational issues promptly and professionally
– Coordinate with product, tech, and finance teams to address systemic issues affecting partner experience
– Escalate complex or high-impact issues to leadership with clear context and a recommended path forward 6. Internal Collaboration & Partner Advocacy
– Represent partner needs and feedback in internal discussions with product, marketing, and credit teams
– Collaborate with the sales team to ensure seamless handoff from new partner acquisition to account management
– Contribute to building Mihuru's account management playbook and best practices as the team scales 7. Market & Industry Intelligence
– Stay current on trends in India's travel industry — IATA, GDS dynamics, OTA landscape, and agent ecosystem
– Monitor competitor activity and surface relevant insights to partners and internal teams – Bring field intelligence back into the product and growth roadmap
Required Qualifications
– MBA or equivalent postgraduate degree in Business, Finance, or a related field – 2+ years of experience in account management, partnership management, B2B sales, or customer success
– Strong communication, presentation, and interpersonal skills — comfortable with senior stakeholders
– Analytical mindset — able to interpret performance data, identify patterns, and make data-backed recommendations – Proven ability to manage multiple accounts and priorities simultaneously without dropping the ball
– Self-starter with a results orientation and strong follow-through
Bonus Qualifications:
– Experience with CRM platforms — Bitrix24, Zoho, HubSpot, or similar
– Knowledge of the travel industry — travel agents, OTAs, consolidators, or GDS/IATA ecosystem
– Familiarity with financial products — lending, BNPL, NBFCs, or banking
– Prior experience in upselling and cross-selling within a product portfolio
– Exposure to a high-growth startup or fintech environment
Job Type: Full-time
Pay: Up to ₹480,000.00 per year
Benefits:
Work Location: In person
