Key Responsibilities
- Provide Level 2 technical support for applications, servers, databases, and production systems.
- Analyze, troubleshoot, and resolve incidents within defined SLAs.
- Perform root cause analysis (RCA) and implement preventive measures.
- Monitor system health using monitoring and ticketing tools.
- Collaborate with L1 support, development, DevOps and infrastructure teams for issue resolution.
- Handle incident management, problem management, and change management activities.
- Maintain technical documentation, SOPs and knowledge base articles.
- Support deployments, patches, and release activities.
- Ensure high availability and optimal system performance.
- Participate in on-call support and production support rotations.
L2 Support Engineer, Production Support Engineer, Application Support Engineer, Technical Support Engineer, Incident Management, ServiceNow, Linux, SQL, Oracle, Splunk, AWS, Azure, Monitoring Tools, ITIL, RCA, Troubleshooting, Chennai Jobs, Immediate Hiring, Hybrid Work, DevOps, Cloud Support, SRE, Unix Support, API Support, Database Support, 24x7 Support, SLA Management, Jira, Dynatrace, AppDynamics, ELK Stack.
Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits:
- Health insurance
- Leave encashment
- Provident Fund
Application Question(s):
- Are you okay with desktop support engineer for L2 position?
Language:
- English (Required)
- Tamil (Required)
Work Location: In person
