Purpose of the role To oversee the opera ons, sales, and profitability of Exclusive Brand Outlets (EBOs) within the assigned region. This role involves driving business performance, ensuring opera onal excellence, and aligning store ac vi es with the company’s strategic objec ves while fostering a culture of excep onal customer service. Key Responsibili es: 1. Business Development and Strategy: Develop and execute regional sales strategies to achieve business targets. Monitor store performance and iden fy opportuni es for expansion within the region. Collaborate with the corporate team to plan marke ng and promo onal ac vi es. 2. Sales and Profitability: Drive store sales to meet revenue and profitability goals. Analyze sales trends and KPIs to opmize performance at individual stores and the region. Implement cost-effec ve measures to improve opera onal efficiency. 3. Team Leadership and Development: Recruit, train, and mentor store managers and staff, ensuring alignment with brand values and goals. Conduct regular performance reviews and set development plans for team members. Foster a collabora ve and mo vated team environment. 4. Store Opera ons Management: Ensure stores comply with company policies, opera onal standards, and visual merchandising guidelines. Conduct regular audits to maintain store excellence in terms of cleanliness, stock levels, and customer experience. Oversee inventory management, minimizing shrinkage and ensuring mely replenishment. 5. Customer Experience: Champion customer service excellence, ensuring every store delivers a consistent and memorable shopping experience. Address and resolve customer concerns or feedback promptly. 6. Brand Representa on: Act as the brand ambassador in the region, ensuring that all outlets reflect the brand’s ethos and cultural significance. Coordinate with the product team to provide region-specific insights for ethnic wear preferences. 7. Compliance and Repor ng: Ensure adherence to legal, safety, and company standards across all stores. Provide regular reports on sales, team performance, and market trends to senior management. Qualifica ons and Skills: Educa on: Bachelor’s degree in Business Management, Retail, or a related field (MBA preferred). Experience: Minimum of 7-10 years of experience in retail management, preferably in the ethnic wear or fashion industry. Proven track record of managing mul ple retail outlets and achieving sales targets. Key Skills: Strong leadership and team management skills. Analy cal mindset with a focus on data-driven decision-making. Excellent communica on and interpersonal abili es. Customer-oriented with a keen eye for detail in visual merchandising. Knowledge of regional markets and cultural trends in ethnic wear. Key Performance Indicators (KPIs): Regional sales growth and profitability. Store-level opera onal excellence. Employee reten on and engagement. Customer sa sfac on scores. Adherence to budgets and cost controls.
Pay: ₹50,000.00 - ₹200,000.00 per month
Work Location: In person
