1. IT Infrastructure & System Administration
- Monitor and maintain desktops, laptops, and computer laboratories across DIS, NAC, DPU College, and Ashram School.
- Install, configure, and upgrade operating systems and application software.
- Troubleshoot hardware, software, LAN, internet, and peripheral-related issues.
- Monitor the Data Centre and ensure continuous operation of servers and IT infrastructure.
- Monitor and coordinate maintenance of Data Centre air conditioning systems.
- Configure shared folders and manage user access permissions.
- Perform periodic IT asset verification and inventory audits.
2. Network & Server Administration
- Monitor network connectivity and rectify LAN and internet-related issues.
- Provide technical support for network resources and shared services.
3. Smart Classroom & Educational Technology Support
- Maintain and troubleshoot Interactive Panels (Smart Boards) in classrooms.
- Provide technical assistance during classroom teaching and online sessions.
- Assist university guests and visiting faculty in connecting laptops to Interactive Panels and presentation systems.
4. Audio-Visual & Public Address Systems
- Arrange and operate microphone systems for daily school assemblies.
- Maintain portable speakers, microphones, amplifiers, and batteries.
- Perform routine inspection and testing of Public Address (PA) systems.
- Set up audio systems for school events, functions, seminars, and programs across DIS, NAC, and Ashram School.
5. CCTV & Security Systems
- Monitor CCTV systems across all campuses.
- Retrieve and download CCTV footage as required.
- Coordinate maintenance and troubleshooting of surveillance systems.
6. User Support & Helpdesk
- Provide first-level technical support to teachers, administrative staff, and students.
- Assist staff in accessing shared network resources and printing services.
- Resolve classroom and office IT issues promptly.
- Configure biometric devices and enroll new employee credentials.
- Support users with software installation and configuration.
7. Academic & Administrative Support
- Assist in compiling and analyzing Class 10 examination results and preparing comparative performance graphs.
- Teach basic computer skills to Ashram School students.
- Assist teachers and coordinators in technology-enabled educational activities.
- Support video editing requirements in coordination with EY, MS, and JS coordinators.
8. Parent & Community Support
- Assist parents in installing and configuring Google Classroom (GCR) for online learning.
- Support RTE parents with Google Classroom access.
- Assist parents with online payments for books, uniforms, and other school-related services.
9. Event & Documentation Support
- Provide photography support during school events and campus activities using the institution's camera.
- Ensure IT and AV readiness for institutional functions and special events.
Skills & Competencies
- Windows Operating Systems Administration
- Computer Hardware Troubleshooting
- LAN, WAN, TCP/IP Networking
- Server Administration
- Smart Classroom Technologies
- Interactive Panels & Educational Software
- CCTV & Security Systems
- Public Address (PA) Systems
- Printer & Copier Maintenance Coordination
- Microsoft Office Suite
- User Support & Helpdesk Management
- Documentation and Asset Management
- Problem Solving and Analytical Skills
Qualifications
- Diploma/Bachelor's Degree in Computer Science, Information Technology, Electronics, or a related field.
- Relevant certifications in Hardware, Networking, Microsoft, or Server Administration will be an added advantage.
Experience
- 5+ years of experience in IT Administration, preferably in an educational institution.
- Experience in server administration, networking, smart classroom technologies, and end-user support.
Key Performance Indicators (KPIs)
- System uptime and service availability.
- Resolution time for IT support requests.
- Preventive maintenance compliance.
- Network and server performance.
- User satisfaction with IT services.
- Timely completion of IT projects and event support.
- Accuracy of IT asset inventory and documentation.
- Effective coordination with vendors and stakeholders.
Work Location: In person
