Job Title: Process Manager
Location: Agra
Department: Operations
Reporting To: Operations Head / Plant Head / Management
Employment Type: Full-Time
Job Purpose
To manage and streamline day-to-day operations using Zoho ecosystem tools for process control, automation, coordination, reporting, and performance management, ensuring smooth functioning of operations, productivity, and delivery excellence.
Key Responsibilities Operations Management
- Plan, execute, and monitor daily operational activities
- Coordinate between departments (Sales, Production, Stores, Dispatch, HR, Finance)
- Ensure workflow continuity and productivity
- Manage operational targets and timelines
- Control delays, bottlenecks, and escalations
Zoho Tools Management (Mandatory Skill)
Hands-on working experience in:
- Zoho Projects – Task management, project tracking, timelines, dependencies
- Zoho Inventory – Stock management, material tracking, dispatch control
- Zoho CRM – Lead-to-order coordination, sales-operation alignment
- Zoho People – Attendance, HR coordination, workforce tracking
- Zoho Recruit – Hiring workflow coordination
- Zoho Analytics (if applicable) – Reporting & dashboards
Process & Automation
- Implement SOPs using Zoho platforms
- Process mapping and workflow automation
- ERP/CRM integration
- Digital documentation
- Data accuracy and governance
Reporting & Control
- Daily operations dashboard
- Productivity reports
- Delay and exception reports
- MIS reporting to management
- Performance tracking
Compliance & Discipline
- SOP adherence
- Process discipline
- Documentation compliance
- Audit readiness
- Role-based access control
Key Result Areas (KRAs)
- Operational efficiency improvement
- Process automation level
- Task closure rate
- On-time delivery performance
- Data accuracy in Zoho systems
- Inter-department coordination score
- Cost control
- Productivity enhancement
Required Skills & Competencies Technical Skills
- Strong hands-on experience in Zoho ecosystem
- Process automation
- ERP/CRM implementation
- Data reporting
- Dashboard creation
- Workflow design
Behavioral Skills
- Leadership
- Coordination
- Problem-solving
- Decision making
- Accountability
- Process mindset
- Communication
Qualification & Experience
- Graduate/Postgraduate (MBA Operations preferred)
- Experience:
- Executive: 1-2 years
- Manager: 2-5 years
- Mandatory experience in Zoho tools implementation/usage
- Experience in manufacturing/project/site operations preferred
Industry Preference
- Manufacturing
- Construction
- Infrastructure
- Factory operations
- Project-based companies
- ERP-driven organizations
Performance Metrics (KPIs)
- Zoho system adoption rate
- Automation ratio
- Process compliance %
- Task completion SLA
- Reporting accuracy
- Operational cost savings
- Cross-functional efficiency
Professional Policy Line: “The Operations role is not only execution-based but system-driven, process-controlled, and automation-oriented.”
Job Types: Full-time, Permanent
Pay: ₹10,000.00 - ₹25,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
- Paid sick time
- Paid time off
Work Location: In person
