Hiring for the US Healthcare Inbound Voice Process. This is an excellent opportunity for freshers and experienced candidates looking to build their career in an international customer service process with a leading MNC.
Position Details:
- Process: US Healthcare – Inbound Voice Process
- Job Type: Full-Time
- Experience: Freshers / Experienced
- Qualification: HSC (12th Pass) / Graduate
- Eligible Graduates: BA, BBA, B.Com, B.Sc, BCA & MBA
- Shift: US Shift (Night Shift)
- 2026 Batch: Result-awaited candidates can also be considered
- Work Location: Kolkata
- Work Mode: Work From Office (WFO)
- Interview Location: Durgapur / Asansol
- CTC: ₹3 LPA
- Relocation Assistance: ₹25,000 after joining, as per applicable policy
- Transport: One-way drop facility provided
- Joining: Immediate
Job Description:-
The selected candidates will be responsible for handling inbound calls from US-based healthcare customers/members and assisting them with healthcare insurance-related queries.
Candidates will be expected to provide accurate information, resolve customer concerns professionally and maintain a high level of customer satisfaction.
Key Responsibilities
- Handle inbound international calls from US-based healthcare members/customers.
- Assist customers with queries related to:
- Healthcare insurance
- Claims
- Eligibility
- Policy details
- Coverage and benefits
- Payments
- Deductibles
- Prior authorizations
- Provide accurate information regarding healthcare policies and benefits.
- Understand customer concerns and provide appropriate resolutions.
- Accurately document customer interactions in the system.
- Maintain confidentiality of customer/patient information and follow applicable HIPAA guidelines.
- Escalate complex or unresolved issues to the appropriate department.
- Meet defined quality, productivity and customer-service targets.
- Stay updated with process, system and policy changes.
Desired Candidate Profile
- Excellent verbal and written English communication skills.
- Strong listening, comprehension and analytical abilities.
- Good multitasking and problem-solving skills.
- Customer-service-oriented attitude.
- Professional, polite and confident communication.
- Basic knowledge of email etiquette and business communication.
- Typing speed: 30 WPM with 90% accuracy.
- Comfortable working in rotational/night shifts as per business requirements.
- Candidates should be flexible to work in a US voice process.
- Candidates should not be pursuing any full-time educational course.
- Outstation candidates should be willing to relocate to Kolkata within the applicable
Interested candidates can connect at the below given details:
Email: [email protected]
Contact: 93299 22460
Pay: ₹100,000.00 - ₹300,000.00 per year
Benefits:
- Flexible schedule
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
