Role & responsibilities
- Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
- Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
- Record after-call actions and perform post call analysis for the claim follow-up
- Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
- Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc. prior to making the call
- Perform analysis of accounts receivable data and understand the reasons for underpayment, days in AR, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Preferred candidate profile
- Candidates should have experience in denial management
- Having background in handling insurance calls
- Should posses skills to analyze and address denial issues.
- Minimum qualification required is HSC
- Excellent communication skills.
Perks and benefits
- 5 days working
- Free Dinner
- Home Drop
- Performance based incentives
Interested Candidate Can call -HR Mehak- 7756840800
Pay: ₹20,000.00 - ₹45,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
