Primary Responsibilities :
Strategic
- Lead the development and execution of the Bank’s KYC strategy across global capability centers
(GCC), ensuring alignment with regulatory expectations, global standards, and business growth
priorities.
- Drive centralization and optimization of KYC operations, enhancing the GCC as a center of excellence
for scalable and standardized KYC delivery.
- Partner with global and regional stakeholders to define target operating models, including maker-
checker frameworks, onboarding vs. periodic review segmentation, and process ownership clarity
Continuously assess emerging regulatory trends and financial crime risks, translating them into
actionable KYC policies, frameworks, and operating enhancements.
- Champion process transformation and digitization initiatives (e.g., workflow tools, data quality
frameworks, screening systems), improving efficiency, transparency, and turnaround time.
- Embed a strong compliance culture across KYC teams, consistent with first-line accountability and the
Bank’s financial crime compliance framework.
Control
- Establish and strengthen a robust governance and control framework covering end-to-end KYC
lifecycle (onboarding, periodic reviews, trigger events, remediation).
- Ensure effective maker-checker segregation, QA validation, and escalation protocols, enhancing
quality and reducing operational risk.
- Oversee adherence to internal policies, global standards, and regulatory requirements, including
outsourcing governance and SLA/IAA frameworks with GCC/third-party teams.
- Drive proactive monitoring of key risk indicators (KRIs) such as overdue cases, quality scores, audit
findings, and regulatory breaches.
- Lead engagement with internal audit, compliance, and regulators, ensuring timely closure of
observations and sustainable remediation of control gaps.
- Strengthen governance through clear accountability structures, escalation mechanisms, and
performance tracking across distributed KYC teams.
Operational
- Provide leadership oversight for day-to-day KYC operations delivered through GCC, ensuring service
quality, consistency, and efficiency.
- Ensure effective capacity planning, workload prioritization, and resource allocation across onboarding,
periodic review, and event-driven KYC processes.
- Drive improvements in KYC turnaround time, productivity, and process standardization, leveraging
centralized support models.
- Implement and monitor quality assurance frameworks, including periodic reviews, thematic checks, and
continuous improvement initiatives.
- Oversee development and maintenance of KYC data quality, documentation standards, and system
integrity across platforms (e.g., core banking, screening systems).
- Lead operational readiness for new products, jurisdictions, or regulatory changes, ensuring seamless
integration into KYC processes.
- Ensure strong training and capability building programs for GCC teams to maintain high competency
and compliance standards.
Stakeholder Management
- Act as the central point of contact for global, regional, and in-country stakeholders across Business,
Compliance, Financial Crime, Operations, and Audit.
- Build strong relationships with front office teams (RM/Business), Compliance, and GCC leadership to
ensure alignment on priorities, risk appetite, and execution.
Lead governance forums and committees (e.g., KYC performance reviews, governance forums) to drive
transparency, accountability, and decision-making.
- Manage engagement with global KYC and compliance teams, ensuring best practice sharing and
alignment with group-wide standards.
- Influence senior stakeholders to prioritize remediation, process improvements, and investment in KYC
infrastructure.
- Provide regular, high-quality management reporting and insights on KYC performance, risks, and
strategic initiatives
