JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Job Description – Site Facility Executive / Sr. Executive (Front Office & Facilities)
Role Overview
We are looking for a dynamic and proactive Facility Executive/Sr. Executive to manage end-to-end site operations, including front office management, soft services, and client coordination. The ideal candidate should have strong operational control, excellent interpersonal skills, and the ability to ensure seamless workplace experience.
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Key Responsibilities
1. Front Office & Workplace Experience
- Manage front office operations ensuring a professional, welcoming, and seamless visitor experience
- Supervise reception, helpdesk, and guest management activities
- Ensure adherence to visitor protocols, access management, and escalation handling
- Act as the first point of contact for employees and visitors
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2. Soft Services & Housekeeping Management
- Oversee housekeeping operations, hygiene standards, and cleaning schedules
- Ensure restrooms, cafeteria, meeting rooms, and common areas are maintained to high standards
- Monitor manpower deployment, attendance, grooming, and productivity
- Drive continuous improvement in service quality and cost optimization
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3. Vendor & Contract Management
- Manage housekeeping, pantry, and front office vendors
- Review vendor performance through SLAs/KPIs and ensure compliance
- Support cost-saving initiatives through vendor negotiations and process efficiency
- Ensure timely billing verification and documentation
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4. Client & Stakeholder Management
- Act as a key interface between client and operations team
- Build strong working relationships and ensure high client satisfaction
- Participate in review meetings, audits, and feedback sessions
- Address queries, complaints, and escalations in a timely and professional manner
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5. Administration & Compliance
- Ensure compliance with company policies, safety, and audit requirements
- Maintain records, MIS reports, and documentation for audits
- Support facility audits, inspections, and compliance checks
- Ensure adherence to EHS and statutory requirements
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6. Pantry & Consumables Management
- Monitor pantry operations and consumable usage
- Control inventory, minimize wastage, and ensure cost efficiency
- Maintain hygiene and service standards in cafeteria/pantry areas
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7. Continuous Improvement & Cost Optimization
- Identify opportunities to enhance efficiency and reduce operational costs
- Implement process improvements and standardization
- Support initiatives for sustainability and workplace experience enhancement
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Required Skills & Competencies
- Strong communication and interpersonal skills
- Excellent client handling and stakeholder management
- Problem-solving attitude with quick decision-making ability
- Strong operational and team management skills
- Good knowledge of facility operations, housekeeping standards
- Proficiency in MS Office and reporting
- Candidate should be confident
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Experience & Qualification
- Graduate in any discipline (Hospitality/Facilities Management preferred)
- 3–7 years of experience in facility management / corporate site operations
- Experience in managing front office + soft services in corporate offices
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
