The Bilingual Specialist, (Chinese language) supports local channel partners and their advertising partners
by reviewing local brand enhancing advertising according to requirements, verifying qualifying fund
utilization and managing co-op administration.
Shift –6 AM to 3 PM IST or flexible (as per business requirement)
Essential Duties and Responsibilities:
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Monitor claims from start to finish, verifying and updating information on submitted claims and supporting documentation, reviewing the policy to determine which charges are eligible for reimbursement
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Review marketing materials against an established set of guidelines and brand standards
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Conduct primary and/or secondary review of post campaign activities to determine whether materials were executed as specified in program guidelines
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Communicate status to partners
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Report issues with website functionality
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May perform quality control checks at the pre-payment level to ensure accuracy and compliance with program guidelines (QC)
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Resolve calls, emails, and chats and document communications appropriately
Education/Experience Required:
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Strong verbal and written communication skills - Chinese (Traditional and Simplified) and English
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Chinese (Traditional and Simplified) language Translation and Interpretation
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Bachelor’s or Post Graduate degree in a business, or finance field
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Claims Experience preferred
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Experience in a fast-paced office environment providing customer service
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Proven technical competence including experience with Microsoft Word, Excel and Outlook
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Strong attention to detail and excellent time management
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Ability to organize work, multitask and meet deadlines
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Exceptional ability to work within a team environment
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Demonstrated ability to work independently
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A natural curiosity and eager desire to learn
