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This Position reports to:
Service Project Management Manager
Your role and responsibilities:
In this role, you will have the opportunity to support and oversee the Order-to-Cash (O2C) lifecycle in collaboration with the Service Sales Manager and/or Service Manager. Each day, you will focus on preparing accurate quotations, ensuring timely coordination with internal teams (Engineering, SCM, and Finance), and converting opportunities into profitable service orders. You will also play a key role in managing customer expectations, ensuring transactional efficiency, and enhancing Installed Base (IB) coverage by offering ABB’s full portfolio of service solutions.
Work Model - #LI - Onsite
This role contributes to the Process Automation in Process Industries in the India Region.
You will be mainly accountable for:
Preparing and issuing commercial and technical quotations based on customer inquiries, ensuring alignment with ABB’s pricing, margin, and delivery guidelines.
Managing the Order-to-Cash (O2C) process, including coordination with Engineering, SCM, and Finance/Collection teams for seamless execution.
Utilizing the Installed Base (IB) database to identify and develop service opportunities and enhance conversion through structured proposals.
Ensuring the end-to-end sales workflow, from lead registration to proposal submission, order follow-up, and invoicing support.
Supporting customer visits and internal reviews by providing up-to-date status on quotation pipeline, proposal success rates, and customer feedback.
Qualifications for the role:
You enjoy working with service sales and commercial operations in sectors like Cement, Metals, Mining, and Steel.
You have 5 to 8 years of experience with exposure to Drives, Motors, or Industrial Automation systems, particularly in customer-facing roles.
You have solid experience in quotation preparation, commercial proposal drafting, and cross-functional coordination with internal teams.
You have a solid understanding of O2C processes in Process Industries and practical experience with tools like SAP MM and CRM platforms.
You have demonstrated strengths in customer relationship management, documentation, and transactional follow-through.
You hold a Diploma or Engineering Degree in Electrical, Electronics, or Instrumentation.
You are fluent in English, both written and verbal, and comfortable communicating with internal and external stakeholders.
More about us
The Process Industries Division serves the mining, minerals processing, metals, cement, pulp and paper, battery manufacturing, and food and beverage, as well as their associated service industries. The Division brings deep industry knowledge coupled with the ability to integrate both automation and electrical systems, increase productivity and reduce overall capital and operating costs for customers. For mining, metals and cement customers, solutions include specialized products and services, as well as total production systems. The Division designs, plans, engineers, supplies, installs and commissions integrated electrical and motion systems, including electric equipment, drives, motors, high power rectifiers and equipment for automation and supervisory control within a variety of areas including mineral handling, mining operations, aluminum smelting, hot and cold steel applications and cement production. The offering for the pulp and paper industries includes control systems, quality control systems, drive systems, on-line sensors, actuators and field instruments. Digitalization solutions, including collaborative operations and augmented reality, help improve plant and enterprise productivity, and reduce maintenance and energy costs.
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.
Ready to make an impact? Apply today or visit www.abb.com to learn more about the impact of our solutions across the globe.
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