Job Responsibilities
- Handle incoming customer calls and enquiries.
- Provide accurate information regarding car rental services, vehicles, pricing, availability, and booking procedures.
- Follow up with customers regarding enquiries and bookings.
- Maintain proper records of customer enquiries and follow-ups.
- Coordinate with the operations team regarding vehicle availability and customer requirements.
- Assist customers with booking confirmations, vehicle dispatch, and other rental-related queries.
- Maintain professional and courteous communication with customers.
- Ensure timely follow-up on pending enquiries and convert enquiries into confirmed bookings.
- Handle customer complaints and escalate issues to the manager when required.
- Maintain discipline, punctuality, and professional decorum within the workplace.
Skills Required
- Good communication skills.
- Fluency in English and Malayalam; Hindi is an advantage.
- Basic computer knowledge.
- Good telephone etiquette.
- Ability to handle multiple customer enquiries and follow-ups.
- Positive attitude and willingness to learn.
- Previous experience in customer service, call centre, sales, or car rental operations will be an advantage.
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Flexible schedule
- Leave encashment
Work Location: In person
