Job Summary
The Sr. Security Incident Administrator plays a critical role in enhancing the organization's security posture by providing advanced technical support and troubleshooting for security incidents. This role is essential in ensuring high-quality service delivery and customer satisfaction, through effective root cause analysis and implementation of technical solutions.
Key Responsibilities
1. Adhere To Quality Standards And Regulatory Requirements By Implementing And Maintaining Security Protocols And Procedures In Accordance With Company Policies.
2. Provide Expert Support For Complex Security Incidents Escalated By Analysts, Performing Thorough Root Cause Analysis, And Implementing Effective Solutions Using Siem Tools To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Conducting Training Sessions For New Team Members, And Coaching Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture.
5. Ensure A Positive Customer Experience And Achieve High Csat Through First Call Resolution Initiatives, Minimizing Rejected Resolutions And Reopened Cases, While Actively Mitigating Security Threats.
Skill Requirements
1. Advanced Proficiency In Security Incident Response And Technical Solution Implementation Using Siem Tools.
2. Strong Knowledge Of Incident Management Processes And Security Best Practices.
3. Excellent Analytical And Problem-Solving Skills For Complex Incident Resolution.
4. Proficient In Knowledge Management And Training Methodologies.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Security+ Certification
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