Key Responsibilities:
1. Manage and respond to leads generated through social media platforms such as Facebook, Instagram, YouTube, and other channels.
2. Engage with customers by responding to comments, messages, and queries across social media platforms.
3. Ensure timely follow-up with potential customers to maximize lead conversion.
4. Coordinate with the sales, customer support, and operations teams to resolve customer concerns and inquiries.
5. Escalate customer issues to the relevant teams and track them until resolution.
6. Maintain records of leads, interactions, and customer feedback.
7. Monitor social media channels for customer feedback, complaints, and brand mentions.
8. Share customer insights and recurring feedback with relevant stakeholders.
9. Ensure adherence to defined response timelines and quality standards.
Pay: ₹12,000.00 - ₹18,000.00 per month
Work Location: In person
