The AR Collections Specialist for DISA is responsible for all aspects of the collections process; including contacting customers for payment in US; following up; resolving payment or any billing issues. The AR Collections Specialist works with multiple internal teams (e.g., Account Management; Account Receivable; Client Services) to achieve objectives. Provide administrative assistance to the reporting manager/team and support for special projects. Activities of the AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry.
Qualifications- Education: Bachelor’s Degree.
Experience required:
- Minimum 3 years of collections experience in accounts receivable collections activities (US domain).
- Proficient in Microsoft Office Suite. Especially excel & outlook. (Good email drafting etiquettes)
- Strong written and oral English communications skills.
- Excellent interpersonal and collaborative skills to work effectively with teams throughout organization.
- Demonstrating knowledge of collections/billing systems, time management, and multitasking skills.
Experience desired:
- Corporate/B2B AR collections experience (US domain).
- Workday/Great Plains/NetSuite ERP experience.
- Knowledge of Billing/Cash applications other AR processes for US domain would be added advantage.
Essential functions and responsibilities:
- Meet daily collection contact requirement as defined by Supervisor.
- Identifies delinquent accounts and works to resolve issues timely.
- Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment.
- Contacts assigned clients at least once a week through phone, email, or mail to collect payment, determine the reason for overdue payments.
- Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received.
- Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary.
- Manages an assigned portfolio of customers by developing and maintaining relationships with assigned customers; proactively reviewing customer accounts for discrepancies; e-mailing service team members to make adjustments to customer accounts; making timely calls to customers based on previous successes; answering calls and e-mails from customers to reach a resolution on invoices; tracking customer payment history to identify trends and issues; and discussing trends and issues with management to optimize payment plans.
- Makes record of all communications with clients in ERP System.
- Initiates account closure procedure when necessary.
- Collaborates with the Client Services Department to resolve collections issues and finalize credit/debit memos
- Answer team phone tree calls and assist clients as needed.
- Upload client invoice to portals monthly timely as/if needed.
- Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency.
- Participates in organizational activities by compiling information for the audit group upon request.
- Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings)
- Performs other related duties as assigned.
Job Types: Full-time, Permanent
Pay: ₹600,000.00 - ₹700,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Paid time off
- Provident Fund
Work Location: In person
