CRM Specialist
Location: Jhilmil Industrial Area, Delhi
Job Type: Full-time
Schedule: Day shift (6 days a week)
Job Overview
We are a leading manufacturing unit serving clients across India. We are seeking a highly organized and professional CRM Specialist to act as the primary bridge between our clients and internal departments.
This role combines business development support, order processing, and post-sales relationship management. The ideal candidate will ensure smooth business operations, timely payment collections, and high client retention rates.
Key Responsibilities
- Sales Coordination: Manage daily sales activities, process customer orders efficiently, and support the sales team in achieving targets.
- Client Relations & Retention: Act as the primary post-sales point of contact; build long-term trust, handle inquiries, and resolve grievances diplomatically.
- Business Development: Proactively engage with new and existing clients for business growth and follow up on outstanding quotations.
- Order-to-Cash Management: Track the end-to-end process from order placement to production, dispatch, and final payment collection.
- Cross-Functional Liaison: Coordinate seamlessly with internal departments (Production, Dispatch, and Accounts) to ensure smooth operations.
- Reporting: Maintain accurate sales records, customer history logs, and performance reports.
Required Skills & Qualifications
- Experience: Minimum 2–3 years in Sales Coordination, Client Relations, or Account Management. Experience in the manufacturing industry or an engineering background is highly preferred.
- Language Proficiency: Exceptional verbal and written communication skills in both English and Hindi. Ability to handle difficult client situations with calm and poise.
- Technical Skills: Basic computer proficiency, including MS Excel, professional emailing, and report maintenance.
- Soft Skills: Strong conflict resolution, multi-tasking abilities, and a rigorous approach to follow-ups.
Key Traits We Look For
- High emotional intelligence and sense of responsibility.
- Strong organizational and time-management skills.
- Ability to work comfortably in a fast-paced manufacturing setup.
Benefits & Additional Details
- Location: Jhilmil Industrial Area
- Working Days: 6 days a week
- Joining: Immediate joiners preferred
Pay: ₹40,000.00 - ₹45,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Paid time off
Ability to commute/relocate:
- Delhi, Delhi (Delhi): Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Which industry are you working in currently? Any experience with manufacturing?
Work Location: In person
