Lead Skale (An Enterprise of Avinix Digital Pvt. Ltd.) is a Digital Lead Generation and AI Automation company helping businesses grow through Google Ads, Meta Ads, Local SEO, Website Development, Google Business Profile Optimization, AI Social Media Automation, Reputation Management, CRM, and Lead Generation solutions.
Roles & Responsibilities
Client Onboarding:
- Welcome and onboard new clients.
- Collect all required business details and marketing assets.
- Ensure smooth project initiation.
Client Relationship Management:
- Serve as the primary point of contact for assigned clients.
- Build and maintain long-term client relationships.
- Conduct regular follow-ups via calls, WhatsApp, email, and meetings.
Project Coordination:
- Coordinate with the Design, Content, SEO, Ads, Website Development, and Technical teams.
- Ensure timely completion of client deliverables.
- Follow up on pending tasks and approvals.
Campaign Monitoring:
- Monitor the progress of Google Ads, Meta Ads, SEO, Website, and Social Media campaigns.
- Share campaign updates with clients.
- Prepare and explain monthly performance reports.
Customer Support:
- Resolve client queries and complaints promptly.
- Escalate issues to the concerned department when required.
- Ensure high levels of customer satisfaction.
Account Growth:
- Identify opportunities for upselling and cross-selling services.
- Support account renewals and improve client retention.
- Educate clients about new products and services offered by Lead Skale.
CRM & Documentation:
- Maintain accurate client records in the CRM.
- Update meeting notes, follow-ups, approvals, and task status.
- Track client satisfaction and project progress.
Required Skills
- Excellent verbal and written communication skills.
- Strong client relationship and account management skills.
- Good coordination and follow-up abilities.
- Problem-solving and time management skills.
- Basic knowledge of Digital Marketing is mandatory.
- Understanding of Google Ads, Meta Ads, SEO, Google Business Profile, Social Media Marketing, and Websites.
- Proficiency in Microsoft Excel, Google Sheets, and CRM software.
- Ability to manage multiple clients simultaneously.
Qualification:
- Bachelor's Degree in Marketing, Business Administration, Commerce, Management, or any relevant field.
- MBA will be an added advantage.
Experience
- 1–3 years of experience in Customer Success, Client Servicing, Account Management, or a Digital Marketing Agency.
- Freshers with excellent communication skills and basic digital marketing knowledge may also apply.
Key Performance Indicators (KPIs)
- Client Satisfaction (CSAT)
- Client Retention Rate
- On-time Project Delivery
- Monthly Client Review Completion
- Average Response Time
- Issue Resolution Time
- Upsell & Cross-sell Opportunities
- Renewal Rate
- CRM Data Accuracy
Pay: ₹15,000.00 - ₹20,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
Work Location: In person
