Role Overview We are seeking an experienced Operations Lead with strong expertise in Messaging and Value Added Service (VAS) platforms. The ideal candidate will be responsible for managing the operations, monitoring, incident management, customer support, and service assurance of critical telecom platforms including SMSC, USSD, SMS Firewall, IP-SM-GW, IVR, and VAS applications. The role requires deep telecom domain knowledge, strong troubleshooting capabilities, and a thorough understanding of telecom network call flows to effectively diagnose and resolve complex service issues. Key Responsibilities Manage day-to-day operations of Messaging and VAS platforms including SMSC, USSD, SMS Firewall, IP SM-GW, IVR, and related services. Ensure high availability, reliability, and performance of all production systems. Monitor service KPIs, traffic patterns, transaction success rates, and platform health. Troubleshoot service-impacting issues related to messaging, voice services, and subscriber interactions. Coordinate with Engineering, Product, DevOps, and Network teams to resolve operational issues. Lead customer incident management, escalations, and communication during service outages. Conduct Root Cause Analysis (RCA) and implement corrective and preventive actions. Support platform deployments, upgrades, patches, and maintenance activities. Perform capacity planning and ensure infrastructure readiness for traffic growth. Prepare operational reports, service dashboards, and management updates. Ensure SLA compliance and adherence to operational processes. Mentor and guide support engineers and operations team members. Lead and manage the reporting team by allocating work, monitoring progress, and ensuring successful execution of project deliverables. Required Skills & Experience Telecom Platform Knowledge - Hands-on operational experience in : o SMSC (Short Message Service Center) o USSD Gateway o SMS Firewall o IP-SM-GW (IP Short Message Gateway) o IVR Platforms o CPaaS (Communication Platform as a Service) o VAS Platforms o A2P Messaging Solutions o Enterprise Messaging Platforms o Bulk SMS Solutions o Omni-Channel Communication Platforms o OTP & Notification Platforms Tayana Mobility Technologies Pvt Ltd o Campaign Management Platforms Protocol Knowledge Diameter ( Ro ), HTTP/REST APIs, LDAP, SMPP , SS7 , SIGTRAN, MAP , CAP, SIP Network Call Flow Understanding o MO-SMS and MT-SMS Call Flows o SMS over LTE (IMS/IP-SM-GW) Flows o SMS Roaming Call Flows o USSD Session Flows o IVR Service Call Flows o SIP Signaling Flows o SMS Firewall Traffic and Filtering Flows o A2P Messaging Flows o IMS Messaging Architecture and Service Flows Technical Skills o Linux Administration o MySQL/PostgreSQL Databases o Shell Scripting o Log Analysis and Troubleshooting o Monitoring and Alerting Tools o Wireshark Trace Analysis o Kubernetes and Container Knowledge (Preferred) o Grafana, Prometheus, Zabbix Education Bachelor’s or Master’s degree in Engineering, Computer Science, Information Technology, or related discipline.
Pay: ₹1,200,000.00 - ₹2,500,000.00 per year
Work Location: In person
