Location: Chennai
Budget: 35 LPA
Job Description for Service Now Architect
We are seeking an experienced and innovative ServiceNow Architect to lead the
design, development, and governance of the ServiceNow platform across the
enterprise initiatives. The role involves working closely with business stakeholders,
developers, and IT operations teams to ensure alignment of the ServiceNow
roadmap with enterprise goals, while maintaining high standards of performance,
scalability, and reliability.
Key Responsibilities
Platform Architecture & Governance
o Define and maintain the ServiceNow architecture, ensuring alignment
with enterprise IT strategy and best practices
o Design scalable, high-performing ServiceNow solutions across
modules (ITSM, ITOM, CMDB, HRSD, CSM, SecOps, GRC, etc)
o Establish and enforce platform design standards, development
guidelines, and governance controls.
Solution Design & Delivery
o Translate business requirements into functional and technical
architecture using ServiceNow capabilities
o Lead end-to-end implementation of workflows, integrations, and
automation using Flow Designer, IntegrationHub, and custom
development
o Guide module implementations, customizations, and enhancements
Stakeholder Management
o Collaborate with cross-functional teams to assess current usage,
identify gaps, and design improvements
o Present architecture decisions and roadmaps to executives and
stakeholders
o Serve as SME on the ServiceNow Platform
Performance, Security & Compliance
o Ensure platform health, performance tuning, security design, and
adherence to compliance standards.
o Conduct periodic platform audits and participate in risk assessments
and disaster recovery planning
Mentorship & Leadership
o Provide technical leadership and mentorship to ServiceNow developers
and administrators
o Contribute to hiring, onboarding, and training of ServiceNow team
members.
Required skills & Experience
10-14 years of IT experience, with 6+ years in ServiceNow architecture and
platform ownership
Deep expertise in core ServiceNow modules: ITSM, ITOM, CMDB, Discovery,
Orchestration, GRC and optionally HRSD, CSM, SecOps
Experience with integrations (REST/SOAP APIs, MID Server, IntegrationHub)
Strong understanding of data modeling, scripted APIs, business rules, flow
designer, and performance analytics
Experience implementing ServiceNow best practices for security, scaling, and
upgrade readiness
Knowledge of Agile/Scrum delivery methodology
Excellent communication, presentation, and stakeholder management skills
ServiceNow Certified: System Administrator, Implementation specialist,
Certified Application developer, Certified Technical Architect
Preferred Qualifications
Experience in a global enterprise environment
Familiarity with ITIL, COBIT, or other IT service framework
Hands-on with DevOps and CI/CD pipelines related to ServiceNow
Background in scripting languages (JavaScript primarily)
Experience with ServiceNow Store Apps and App Engine Studio
Strategic thinking and problem-solving aptitude
Strong leadership and collaboration capabilities
Ability to thrive in a fast-paced, dynamic environment
Pay: ₹899,208.14 - ₹3,539,074.87 per year
Work Location: In person
