Job Requirements
Job Description
Regional Business Manager – South | Zoya
About Zoya
Born out of a dream to rewrite the script for luxury jewellery, Zoya, the luxury diamond boutique, is the jewel of the House of TATA. Crafted to inspire the discerning, Zoya articulates the modern woman’s effervescent journey and translates her essence into meaningful jewellery across 22 boutiques and galleries in India and overseas.
For more details, visit: www.zoya.in
Role Overview
The Regional Business Manager – South will be responsible for driving business growth for Zoya across the assigned geography by delivering an exceptional client experience, building and retaining high-value client relationships, forging relevant luxury alliances, and leading highly engaged boutique teams.
The role requires a business leader who can unlock and sustain growth for Zoya while strengthening the brand’s luxury positioning and ensuring consistent delivery of the Zoya experience.
Role Details
Role: Regional Business Manager – South
Brand: Zoya
Function: Retail
Business: Jewellery
Reporting To: Retail Head – Zoya
Location: South Region (Bangalore)
Key Interfaces
External Interfaces
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Guest listers and personal shoppers
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Luxury brands and alliance partners
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Key clients and high-net-worth individuals
Internal Interfaces
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Boutique teams
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Titan Company Retail and Design teams
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Zoya Merchandising team
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Zoya Brand Experience team
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Zoya Marketing team
Key Responsibilities
Brand Experience
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Ensure consistent delivery of the Zoya experience across every boutique and every client interaction.
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Uphold Zoya’s luxury service standards and ensure boutique teams demonstrate the brand’s ethos in all client engagements.
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Drive attention to detail across boutique presentation, client experience, events, and service delivery.
Business Delivery
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Co-create and deliver an ambitious business plan for the assigned geography.
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Drive same-store growth in line with the business plan by improving conversion, average value per client, and buyer base.
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Monitor business performance across boutiques and identify opportunities for growth, productivity, and premiumization.
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Identify and build business cases for new boutiques, galleries, and trunk shows, as relevant to the region.
Client Acquisition and Retention
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Drive new client acquisition through boutique teams, guest listers, personal shoppers, luxury brands, and relevant alliance partners.
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Build a strong regional network to enhance Zoya’s presence among high-potential luxury clientele.
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Segment and analyse existing client relationships at an individual level through Boutique Heads.
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Plan targeted interventions, curated events, and personalized experiences to drive repeat purchases and long-term client loyalty.
Category and Product Focus
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Partner with Zoya category teams to ensure the right product mix across stores based on catchment insights and client preferences.
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Provide market and client insights to support the new product pipeline.
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Drive focus on priority collections, new arrivals, and key inventory.
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Create and deliver opportunities for bespoke jewellery and high jewellery sales.
People Leadership
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Lead, guide, and enable boutique teams to deliver business outcomes and exceptional client experiences.
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Build a high-performing and highly engaged team across the region.
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Coach Boutique Heads and teams on clienteling, luxury selling, relationship building, and business delivery.
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Drive accountability, ownership, and collaboration across boutique teams.
Market and Partnership Development
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Identify relevant luxury partnerships and alliances to strengthen client acquisition and brand visibility.
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Build relationships with premium communities, luxury ecosystems, and key influencers in the region.
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Provide competitive insights and market intelligence to internal teams.
Key Performance Indicators
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Achievement of regional business plan and revenue targets
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Same-store growth across boutiques
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Improvement in conversion, average value per client, and buyer base
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New client acquisition and repeat client contribution
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Growth in bespoke and high jewellery opportunities
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Effectiveness of regional alliances, events, and client engagement initiatives
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Boutique team engagement and performance
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Quality of client insights and category feedback shared with internal teams
Work Experience
Ideal Candidate Profile
Education
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Postgraduate qualification, preferably MBA
Experience
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7–12 years of relevant experience in retail, luxury, fashion, lifestyle, jewellery, or premium consumer-facing businesses
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Prior experience in managing teams and driving business across a region or multi-store environment
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Experience in client acquisition, relationship-led selling, and luxury retail operations will be preferred
Behavioural Skills
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Strong drive for results
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People leadership and team development
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Client management and relationship building
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Ability to influence for impact
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High attention to detail
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Strong ownership and business orientation
Knowledge and Functional Skills
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Retail experience in luxury, fashion, or lifestyle categories
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Strong business acumen
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Understanding of luxury clienteling and premium customer experience
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Vendor and partner management
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Ability to analyse catchment, client behaviour, and business performance
