Job Title: Associate Analyst: Site Operations
Job Function:
Associate Analyst - Site Operations
Key Responsibilities:
Responsible for monitoring JC Penney website/front-end Content (browse based) for all channels (Dotcom, Mobile & App) keeping user experience in mind. Validate Site Navigation of JCPenney.com which involves department pages, content validation, ratings and reviews, product pages and coupons. Taking accountability and ensuring accuracy by proactively validating various web pages and PDP enhancements to ensure customers have seamless experience for shopping at jcpenney.com. If any clarifications consult with senior team members Auditing and quality checking the website under supervision of senior associates MonitoringSite Operations mailbox, consult senior associatesto address and respond to queries by Business Units, Buyers and Digital Merchants Effectively communicate and collaborate withcross functional teams in U.S. and BLR under supervision of senior associates Ability to communicate through email and Teams chat with various teams like Issue Management, Pricing Operations, Site Reliability Engineering, Merchandising etc. to ensure execution of live pages on site without any issues thereby ensuring seamless customer experience on the website Working on resolving issues reported by customers by using internal tools Partnering with business and technical teams on resolving site experience issues and identifying themes from the repeatedly reported issues
Eligibility and Qualification:
Bachelor’s degree Minimum 0-2 years of relevant experience in ecommerce operations or support Basic knowledge in MS-Excel Good Communication skills Strong attention to detail Individual is expected to work on night shifts as and when business requires
