WirelessCar empowers the future of mobility by connecting vehicles and delivering cutting-edge digital services. Founded in 1999 and headquartered in Sweden, we have a strong global presence with offices in the U.S., China, Germany, India, and Japan, offering a truly global workplace with exciting opportunities for career growth.
Owned by Volkswagen Group, today we connect over 17 million vehicles across 100+ countries and partner with leading OEMs, including Volvo, Jaguar Land Rover, Volkswagen Group, Nissan, and Subaru.
As a Service Reliability Engineer, you will:
Lead major incidents as Incident Commander and act as the primary operational point of contact.
Coordinate cross-functional teams during incidents to restore services quickly and effectively.
Drive Root Cause Analysis (RCA) and Problem Management to prevent recurring issues.
Ensure operational processes are followed and continuously improved.
Coordinate operational priorities together with engineering teams and stakeholders.
Identify, manage, and escalate operational risks, dependencies, and impediments.
Drive operational improvement initiatives, including implementation of new tools and ways of working.
Support operational planning and help optimize service quality and operational performance.
Build strong relationships with internal and external stakeholders through clear communication and collaboration.
Contribute hands-on to operational activities when needed.
Who you are
You enjoy solving operational challenges and bringing people together around a common goal. You remain calm under pressure, communicate clearly, and naturally create alignment across teams.
You are comfortable leading without formal authority and enjoy improving both processes and collaboration.
We'd love to see that you have
3+ years of experience in IT operations, service operations, technical support, or a similar operational environment.
Experience coordinating operational activities across multiple teams.
Proven experience managing high-impact incidents involving multiple teams and stakeholders.
Experience with Incident Management, Root Cause Analysis, and Problem Management.
Strong communication and stakeholder management skills.
Ability to prioritize work and manage competing operational demands.
Experience working in cross-functional Agile or DevOps organizations.
ITIL knowledge or practical experience is considered an advantage.
Hands-on experience from technical support or IT operations is highly valued.
Ability to balance strategic thinking with operational execution.
What success looks like
In this role, you will help us:
Restore services quickly during critical incidents.
Reduce recurring operational issues through effective problem management.
Improve operational efficiency and service quality.
Strengthen collaboration across DevOps teams from different parts of the company and customers.
Create sustainable operational ways of working that scale with our business.
Why join us?
You'll become part of a collaborative international organization where operational excellence is critical to delivering connected services used by millions of vehicles worldwide.
This role offers the opportunity to influence how we operate, improve service reliability, and make a measurable impact on both customer experience and engineering effectiveness.
