We are looking for a friendly, organized, and detail-oriented Receptionist / Administrative Assistant to manage front desk operations at our physiotherapy clinic. This role is the first point of contact for patients and plays a critical part in ensuring a smooth, professional, and compassionate patient experience while supporting day-to-day administrative functions.
Key Responsibilities
- Greet and assist patients and visitors in a courteous and professional manner
- Schedule, confirm, and manage patient appointments efficiently
- Handle incoming calls, emails, and inquiries, directing them appropriately
- Maintain patient records, registration details, and documentation accurately
- Process billing, payments, and insurance-related information (if applicable)
- Coordinate with doctors, nurses, and other staff to ensure smooth clinic operations
- Manage front desk supplies, inventory, and basic office administration tasks
- Ensure the reception area is clean, organized, and welcoming
- Handle patient concerns with empathy and escalate issues when necessary
- Maintain confidentiality of patient information in line with healthcare regulations
Required Qualifications
- High school diploma or equivalent (Bachelor’s degree preferred)
- 1–3 years of experience in a receptionist, front desk, or administrative role (healthcare setting preferred)
- Strong communication and interpersonal skills
- Basic computer skills and familiarity with MS Office and scheduling systems
- Ability to multitask and work in a fast-paced environment
Preferred Qualifications
- Experience with electronic medical records (EMR) or clinic management software
- Knowledge of healthcare processes, patient handling, and insurance procedures
- Multilingual abilities (English, Hindi, Kannada)
Key Skills
- Customer service and patient handling
- Organizational and time management skills
- Attention to detail and accuracy
- Professional demeanor and empathy
- Problem-solving and adaptability
What We Offer
- Supportive and patient-focused work environment
- Opportunities for learning and growth in the healthcare sector
- Competitive salary and benefits
Pay: ₹9,008.20 - ₹24,756.00 per month
Work Location: In person
