Provide production support for the Coupa platform, including incident resolution, troubleshooting, and root cause analysis.
Work closely with business users and stakeholders to understand issues, gather requirements, and implement appropriate solutions.
Develop and implement enhancements, configurations, and customizations within Coupa to support evolving business needs.
Monitor system performance and ensure timely resolution of tickets, defects, and user requests .
Collaborate with integration teams to support and maintain Coupa integrations with other enterprise systems .
Participate in testing, deployment, and release management activities for new features and enhancements.
Maintain documentation, knowledge articles, and process guidelines for support and development activities.
Ensure adherence to best practices, security standards, and governance processes .
