Job description:
- Handle incoming patient enquiries from Meta Ads, Google Ads, WhatsApp, website forms, and phone calls.
- Understand patient requirements and guide them to the appropriate doctor or specialty.
- Schedule appointments and ensure timely follow-ups to maximize patient conversions.
- Coordinate with hospital front desk, doctors, and internal teams to ensure seamless appointment management.
- Maintain and update lead records, follow-ups, and appointment status in the CRM.
- Achieve monthly lead-to-appointment conversion targets while providing excellent patient support.
- Generate daily and weekly reports on lead status, appointments booked, conversions, and pending follow-ups.
- Work closely with in house digital marketing team to provide feedback on lead quality and campaign performance.
- Minimum 1–2 years of experience in healthcare, hospital, clinic, or medical lead management. Work From Office (Mumbai).
Pay: ₹15,000.00 - ₹20,000.00 per month
Work Location: In person
