Experience : 5+ Years
Location : Chennai / Bangalore / Pune
JOB DESCRIPTION
§ Providing business hours support to incidents, clarifications, service requests for OpenText Streamserve cloud-based setup including access provisioning per the Liberty access provisioning rules
§ Supporting in prompt acknowledgement of inflow incidents, and timely resolution as per the SLAs defined
§ As needed step up for providing client business the exemplary experience during needs-of-the-hour situations for elevated customer care
§ Supporting a user based of about 50 users involved in Accounts Payable area under Source-to-Pay and dealing with OpenText documents, Vendor invoices and Customer documents
§ Collaborating with OpenText company for any items needing enhancements to the cloud features
§ Working closely with the Cognizant Tower lead for applications in reporting on the progress of incidents
§ Work closely during any API deployments and involve in testing to ensure that deployments and APIs work as expected
§ Delivering on continuous improvements including left-shift of incidents to L1.5 by updating and sharing SOP documents, enabling self-help, leveraging AI based intelligent searching of resolution of past incidents
§ Need to be extremely self-driven and collaborative keeping Liberty end users and fellow Cognizant team-members foremost in priority giving a smooth experience
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Streamserve
Storyteller
5+ Years
SA
PAN India
Control Center
Communication Builder
