Job Title: Lead Management ManagerJob Summary:
The Lead Management Manager is responsible for overseeing the complete lead lifecycle—from generation to conversion. This role ensures efficient lead tracking, timely follow-ups, and conversion optimization while coordinating with marketing and sales teams to maximize business growth.
Key Responsibilities:
- Manage and monitor all incoming leads from various channels (digital, walk-in, referrals, campaigns, etc.)
- Develop and implement effective lead management strategies to improve conversion rates
- Assign leads to relevant teams and ensure timely follow-ups
- Track lead status and maintain accurate data in CRM systems
- Analyze lead data to identify trends, gaps, and improvement opportunities
- Coordinate with marketing team for lead generation campaigns
- Work closely with sales/operations team to ensure smooth conversion process
- Ensure proper documentation and reporting of lead performance metrics
- Train and guide team members on lead handling best practices
- Maintain high response time and customer engagement standards
Key Skills Required:
- Strong communication and interpersonal skills
- Excellent organizational and analytical abilities
- Proficiency in CRM software and lead tracking tools
- Problem-solving and decision-making skills
- Ability to manage and motivate a team
- Data-driven approach to improve performance
Qualifications:
- Bachelor’s degree in Business Administration, Marketing, or related field
- 3–6 years of experience in lead management, sales coordination, or similar role
- Experience in healthcare/dental industry (preferred, not mandatory)
KPIs / Performance Indicators:
- Lead conversion rate
- Response time to leads
- Follow-up efficiency
- Lead closure ratio
- Data accuracy in CRM
Work Environment:
- Office-based / Clinic / Corporate setup
- May require coordination across multiple branches
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Pay: ₹346,147.05 - ₹436,075.30 per year
Work Location: In person
