*Job Title: Sales Executive – Travel & Tourism*
Job Summary
The Telesales Executive is responsible for converting travel leads into confirmed bookings through effective communication, product knowledge, and sales skills. This role focuses on handling inbound & outbound calls, understanding customer needs, pitching travel packages, and closing deals to generate revenue.
*Key Responsibilities (KRA)*
1. *Lead Handling & Calling*
Handle inbound & outbound travel leads (B2C / B2B)
Follow up on:
Website inquiries
Social media leads
WhatsApp / missed calls
Maintain proper call logs & follow-up records
2. *Sales Conversion*
Convert inquiries into bookings through persuasive communication
Achieve monthly sales targets
Upsell & cross-sell travel services:
Hotels
Flights
Activities
Honeymoon add-ons
3. *Travel Consultation*
Understand customer requirements (budget, destination, duration)
Suggest suitable travel packages:
Domestic tours
International tours
Honeymoon packages
Group tours
Provide personalized recommendations
4. *Package Explanation & Quotation*
Explain itinerary, inclusions, exclusions clearly
Share quotations via:
WhatsApp
Email
Customize packages based on client needs
5. *Closing Deals*
Handle objections confidently (price, trust, comparison)
Negotiate within company pricing structure
Take booking confirmations & guide payment process
Coordinate with operations team after closure
6. *Customer Relationship Management*
Build long-term relationships with clients
Maintain database for repeat & referral business
Ensure excellent pre-sales experience
7. *Follow-Up & Pipeline Management*
Regular follow-ups with hot & warm leads
Track sales funnel:
New lead → Follow-up → Conversion → Closure
Maintain CRM updates daily
8. *Customer Experience Focus*
Ensure prompt response to queries
Maintain professional and polite communication
Handle customer concerns before booking
9. *Target & Performance Tracking*
Meet daily / weekly / monthly sales targets
Maintain high conversion ratio
Improve average booking value
10. *Coordination with Internal Teams*
Work closely with:
Operations team (for bookings)
Marketing team (for lead quality feedback)
Ensure smooth handover after sale
Required Skills
Strong communication & convincing skills
Sales-oriented mindset with target focus
Good knowledge of travel destinations
Confidence in handling objections
Active listening & relationship-building skills
Ability to work under pressure
*Technical Skills*
CRM software / lead management tools
MS Excel / Google Sheets
WhatsApp Business / Email communication
Basic computer knowledge
*Qualifications*
Graduate (preferred)
0–3 years experience in telesales / travel sales
Freshers with good communication skills can apply
*Key Performance Indicators (KPI)*
Conversion ratio (% of leads converted)
Monthly revenue generation
Number of bookings closed
Average deal value
Follow-up efficiency
Customer satisfaction score
Salary & Incentives Structure (Recommended)
Fixed salary + Attractive incentives
Per booking commission
Target-based bonuses
Extra incentives on high-value packages (International / Honeymoon)
*Why Join TravelnWorld.com / Admire Holidays*
High-quality travel leads provided
Attractive incentive structure (high earning potential)
Fast career growth in travel industry
Friendly & performance-driven environment
Pay: ₹10,000.00 - ₹20,000.00 per month
Work Location: In person
