Responsibilities
- Customer Interaction: Responding to inquiries via phone, email, live chat, or in-person to provide accurate information about products, services, and company policies.
- Issue Resolution: Troubleshooting problems, handling customer complaints, and finding effective solutions to ensure a positive brand experience.
- Order & Transaction Management: Processing orders, returns, refunds, and exchanges while ensuring all details are accurately logged.
- Data Management: Maintaining detailed and up-to-date records of customer interactions, feedback, and account modifications in CRM systems like Salesforce or Zendesk.
- Feedback Collection: Gathering customer suggestions and reviews to share with internal teams for product or service improvements.
- Sales Support: Identifying upselling or cross-selling opportunities and promoting new products or marketing campaigns.
Essential Skills & Qualifications
- Soft Skills:
- Communication: Exceptional verbal and written skills are critical for explaining complex information simply.
- Empathy & Patience: The ability to remain calm and professional when dealing with frustrated or upset customers.
- Problem-Solving: Strong analytical thinking to identify root causes and offer creative solutions.
Technical Skills:
- Computer Proficiency: Basic literacy in Microsoft Office (Word, Excel) and the ability to learn specialised customer support software.
- CRM Mastery: Familiarity with managing support tickets and tracking customer history.
- Education: SSC / HSC / Diploma / Under Graduate / Graduate
Pay: ₹12,000.00 - ₹25,000.00 per month
Benefits:
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
