We are looking for someone who can turn everyday customer interactions into warm, effortless, and memorable experiences.
Working Days: 6 Days a Week
1. Be the Voice of the brand
Respond to customer queries across WhatsApp, email, Social media and other platforms. Ensure every message Feels: Warm, Thoughtful, Clear and helpful
Maintain tone—never robotic, always human
2. Go Beyond “Replying”
Understand the real problem behind the query, Handle:
Returns
Exchanges
Refunds
Sizing queries
Order-related concerns
Take ownership until the issue is fully resolved—not just responded to
3. Create Effortless Customer Experiences
Make processes feel simple and smooth for the customer
Anticipate follow-up questions and address them proactively
Turn difficult situations into positive brand experiences
4. Work with Tools & Systems
Use tools like:
Shopify (orders & customer details)
Limechat (WhatsApp conversations)
Return Prime (returns & exchanges)
Unicommerce (order management)
Navigate systems quickly to provide accurate and timely responses
5. Collaborate & Improve - work closely with:
Operations team (for delivery & logistics issues)
Internal team (for escalations)
Share recurring customer feedback to help improve: Products, Policies, Communication
Who You Are
1–3 years of experience in customer support/customer experience (D2C or e-commerce preferred)
You Will Thrive If You:
Have a natural instinct to help and care for people
Pay attention to how something is said, not just what is said
Can stay calm and clear even in challenging situations
Are comfortable navigating multiple tools and systems
Take ownership and follow through on problems
Must-Haves
Strong written and spoken
English proficiency
Strong Logical and Reasoning skills
Ability to communicate clearly in Hindi and English
Comfort with digital tools like
Shopify, WhatsApp Business platforms, etc.
Comprehend what the customer is saying and needed to be done
What Success Looks Like
Customers feel: Heard, Helped, Valued
Conversations are: Clear, Warm, Effortless
Issues are resolved end-to-end, without epeated follow-ups. Customers leave interactions feeling more connected.
Why This Role Matters
For us customer delight is not a support function—it is a core part of the brand experience. This role sits at the intersection of: Product, Operations, Brand.
You will not be just solving problems, you will be shaping how customers feel about us.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
