We are looking for a proactive and customer-focused Client Account Manager to manage and nurture relationships with our residential society clients. The ideal candidate will act as the primary point of contact for assigned accounts, ensuring seamless onboarding, product adoption, issue resolution, and long-term client satisfaction. This role requires strong stakeholder management, problem-solving skills, and the ability to coordinate effectively with cross-functional teams.
Key Responsibilities
- Manage assigned client accounts and act as the primary point of contact.
- Build strong relationships with Management Committees (MCs), RWAs, builders, and facility teams.
- Support onboarding, implementation, and product adoption for new clients.
- Address client queries, resolve escalations, and coordinate with internal teams for timely resolution.
- Conduct regular client reviews and ensure high customer satisfaction.
- Monitor account health and identify opportunities for retention and account growth.
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field.
- 0–1 year of experience in Account Management, Customer Success, Client Relationship Management, or a customer-facing role.
- Excellent verbal and written communication skills.
- Strong interpersonal, stakeholder management, and problem-solving abilities.
- Ability to manage multiple client accounts and prioritize tasks effectively.
- Customer-focused mindset with a willingness to learn and collaborate across teams.
Pay: ₹500,000.00 - ₹600,000.00 per year
Benefits:
- Health insurance
- Leave encashment
- Life insurance
- Paid sick time
- Provident Fund
Work Location: In person
