At Thoucentric, we offer end-to-end consulting solutions designed to address the most pressing business challenges across industries. Leveraging deep domain expertise, cutting-edge technology, and a results-driven approach, we help organizations streamline operations, enhance decision-making, and accelerate growth. We are headquartered in Bangalore with presence across multiple locations in India, US, UK, Singapore & Australia Globally.
We help clients with Business Consulting, Program & Project Management, Digital Transformation, Product Management, Process & Technology Solutioning and Execution including Analytics & Emerging Tech areas cutting across functional areas such as Supply Chain, Finance & HR, Sales & Distribution across US, UK, Singapore and Australia. Our unique consulting framework allows us to focus on execution rather than pure advisory. We are working closely with marquee names in the global consumer & packaged goods (CPG) industry, new age tech and start-up ecosystem.
We have been certified as "Great Place to Work" by AIM and have been ranked as "50 Best Firms for Data Scientists to Work For".
We have an experienced consulting team of over 500+ world-class business and technology consultants based across six global locations, supporting clients through their expert insights, entrepreneurial approach and focus on delivery excellence. We have also built point solutions and products through Thoucentric labs using AI/ML in the supply chain space.
Role: Implementation Consultant – CRM & AI Solutions
Experience: 4+ Years
Location: Bangalore preferred (Fully Remote – open across India)
Shift: US / European time zones (fixed or rotational based on project needs)
About the Role
We are seeking experienced Implementation Consultants to lead end-to-end implementations of a CRM product enhanced with AI capabilities for US and European customers. This is a client-facing, individual contributor role where you will own customer implementations, provide business consulting, and ensure continuous value realization post go-live.
The role requires strong communication skills, deep implementation experience, and the ability to work independently with global customers in a remote setup.
Key Responsibilities
Implementation & Delivery
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Lead end-to-end CRM implementation projects, from requirements gathering through configuration, testing, go-live, and post-implementation support
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Own delivery for a portfolio of customers, ensuring successful outcomes, adoption, and long-term value
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Translate customer business challenges into well-designed CRM and AI-enabled solutions
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Configure CRM workflows, automation, analytics, and AI-driven features based on customer needs
Customer Consulting & Success
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Act as a trusted advisor to customers by providing business consulting, solution guidance, and best practices
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Proactively guide and educate customers to help them optimize and fully leverage the CRM platform
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Respond effectively to high-impact or business-critical issues, ensuring clarity, confidence, and strong customer relationships
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Drive continuous improvement, adoption, and value realization to reduce churn and increase customer satisfaction
Collaboration & Execution
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Collaborate with internal product, engineering, AI, and global delivery teams to ensure high-quality outcomes
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Manage and prioritize a backlog of customer requests, ensuring efficient delivery within available hours
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Contribute to defining and improving best-in-class implementation and customer service processes
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Maintain accountability for quality, accuracy, and timely delivery when working with distributed teams
Required Skills & Qualifications
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4+ years of experience in implementation, consulting, or customer-facing delivery roles
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Proven experience delivering enterprise SaaS or CRM implementations end to end
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Strong understanding of implementation frameworks and project delivery methodologies (Agile, Waterfall, or Hybrid)
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Excellent English communication skills (verbal, written, and presentation) – mandatory
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Comfortable engaging with and influencing manager-level and senior stakeholders
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Strong customer empathy with the ability to understand and translate business requirements into solutions
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Ability to manage priorities, multitask under pressure, and deliver high-quality outcomes
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Comfortable working in US or European time zones
Preferred / Nice-to-Have Qualifications
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Experience with CRM platforms (Salesforce, Dynamics 365, HubSpot, Zendesk, Zoho, or similar)
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Exposure to AI-enabled CRM features such as automation, predictive analytics, recommendations, chatbots, or GenAI use cases
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Experience with SaaS platforms, enterprise product ecosystems, or ERP implementations
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Familiarity with system integration concepts and solution configuration
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Strong collaboration skills and ability to work effectively with global, cross-functional teams
Work Model & Shifts
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Fully remote role
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Bangalore-based candidates preferred, but not mandatory
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Shifts may be fixed or rotational depending on client and project requirements
What We Offer
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Opportunity to work on AI-powered CRM implementations for global customers
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High-ownership individual contributor role leading customer engagements
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Exposure to US and European enterprise customers
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Career growth in CRM, AI-enabled solutions, and global consulting
