Job Title: Customer Support Executive – Beauty & :* 64, Okhla Industrial Estate Phase 3 Rd, Okhla Phase III, Okhla Industrial Estate, New Delhi, Delhi 110020Department: Summary: We are seeking a customer-oriented and proactive individual to join our team as a Customer Support Executive. The role involves handling client inquiries related to beauty and wellness services, booking appointments, and ensuring an excellent client experience at every touchpoint.Key Responsibili ties: Handle incoming calls, emails, chats, and social media queries related to beauty and wellness services.Assist clients w ith appointment scheduling, rescheduling, and cancellations promptly.Provide accurate information about services, packages, promotions, and membership benefits.Address customer complaints with empathy and ensure timely resolution.Upsell and cross-sell relevant beauty and wellness services or products when appropriate.Maintain updated client records and feedback for service improvement.Coordinate with salon/spa managers and therapists to ensure smooth client service.Meet KPIs such a s response time, appointment conversion rate, and customer satisfaction.Qualifications & Skills: Bachelor’s degree or equivalent experience.Prior experience in customer support or hospitality, preferably in the beauty and wellness sector.Excellent communication skills (verbal and written) with a polite and professional demeanour.Strong knowledge of beauty and wellness services, trends, and customer expectations.Proficiency in CRM software and booking tools.Ability to multitask, handle pressure, and maintain a customer-first approach.Key Competencies:Customer-centric mindset with empathy and patienceSales orientation with strong upselling skillsTime management and organisational abilitiesPositive and approachable attitudeEmployment Type:* Full-timeSalary: As per last salary and interview performanceWorking Hours: 9 hours - 11:00 AM TO 8:00 PMWorking Days: 1 week off between Monday-Thursday (Friday/Saturday / Sunday will be working)If interested, call me on 9266975700 or send us your CV to [email protected] (HR Department-Yogita)
Skills
telecallingcommunicationappointmentcrmE-CommerceCustomer Experience
Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person
