Job Description – Retail Lead
Position: Retail Lead – Tiles & Ceramic
Company: Glowmatt Ceramica & Minerals Pvt. Ltd.
Salary Range: ₹40,000 – ₹50,000 per month
Reporting To: Business Head
Job Summary
We are seeking a dynamic and customer-focused Retail Lead to manage and drive the performance of our Tiles & Ceramic retail business under the La Optionz brand. The role requires strong expertise in showroom sales, customer relationship management, team leadership, and retail operations. The Retail Lead will be responsible for achieving sales targets, enhancing customer experience, improving showroom productivity, and ensuring smooth day-to-day operations.
Key Responsibilities
- Drive showroom sales and ensure achievement of monthly, quarterly, and annual revenue targets.
- Manage day-to-day retail showroom operations, ensuring seamless customer experience and operational efficiency.
- Lead and supervise showroom sales executives and support staff, ensuring high performance and accountability.
- Monitor customer inquiries, quotations, conversions, and order closures to maximize sales opportunities.
- Build and maintain strong relationships with architects, interior designers, builders, contractors, and institutional customers.
- Ensure effective product presentation, merchandising standards, and showroom aesthetics.
- Develop and implement local marketing initiatives to increase showroom footfall and customer acquisition.
- Track sales performance metrics and identify opportunities to improve conversion rates and average billing value.
- Coordinate with procurement and warehouse teams to ensure product availability and timely order fulfillment.
- Monitor inventory movement and support stock planning to avoid stock shortages and excess inventory.
- Handle customer complaints, service issues, and after-sales support to ensure customer satisfaction.
- Ensure compliance with company policies, operational procedures, and retail SOPs.
- Prepare and review daily, weekly, and monthly sales and operational MIS reports.
- Support implementation of promotional campaigns, product launches, and customer engagement activities.
- Collaborate with the Business Head to execute retail growth strategies and improve overall business performance.
- Monitor showroom expenses and ensure optimum utilization of resources.
Desired Qualifications & Experience
- Graduate in Business, Commerce, Marketing, or related field.
- Minimum 7+ years of experience in retail showroom sales and operations.
- Experience in Tiles, Ceramic, Sanitaryware, Building Materials, Home Improvement, or related industries preferred.
- Proven track record of achieving sales targets and managing retail teams.
- Strong understanding of customer buying behavior and retail sales processes.
- Experience in handling architects, builders, contractors, and project sales customers.
Preferred Skills
- Strong retail sales and customer relationship management skills.
- Team leadership and people management capability.
- Excellent communication, negotiation, and presentation skills.
- Ability to drive customer engagement and conversion.
- Inventory management and operational planning skills.
- Strong problem-solving and decision-making abilities.
- High ownership mindset and execution excellence.
- Proficiency in MS Office and sales reporting tools
Pay: ₹40,000.00 - ₹50,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
