CRM / CLIENT RELATIONSHIP EXECUTIVE
Position: CRM / Client Relationship Executive
Experience: 1–3 Years
Preferred Location: Mumbai, Maharashtra
Employment Type: Full-Time
Salary: As per market standards, based on experience and skills
Job Overview
Qualdow is looking for a polite, proactive, and client-focused CRM Executive to manage client relationships from the time an order is received through after-sales service and payment collection. The candidate will be responsible for regular client follow-ups, resolving queries, ensuring client satisfaction, collecting feedback, and coordinating internally to ensure a smooth overall client experience.
Key Responsibilities :
Act as the primary point of contact for clients after an order is placed.
Ensure all client commitments, requirements, and follow-ups are completed on time.
Maintain regular communication with existing clients and ensure high customer satisfaction.
Provide effective after-sales service and support.
Follow up with clients from order confirmation through completion and payment collection.
Understand and resolve client queries, concerns, and complaints promptly.
Coordinate with the concerned internal teams to resolve client issues.
Escalate unresolved or critical issues to the appropriate department or management.
Proactively seek genuine feedback from clients regarding products, services, and overall experience.
Maintain proper records of client communication, follow-ups, complaints, and feedback.
Keep clients informed about order/service status and relevant updates.
Develop and maintain strong, professional relationships with existing clients.
Provide clients with relevant information and support regarding company products and services.
Ensure timely follow-up on pending payments and coordinate with the accounts team when required.
Key Skills & Requirements
Polite, professional, and customer-friendly personality.
Strong follow-up skills and persistence in completing pending tasks.
Confident verbal and written communication skills.
Ability to understand client situations and respond appropriately.
Strong problem-solving and coordination skills. Proactive approach towards client requirements.
1 Good understanding of company products and services.
Ability to handle multiple clients and follow-ups simultaneously. Responsive and accessible to clients during working hours.
Good knowledge of MS Excel, Word, email, and basic CRM tools is preferred.
Ability to remain calm and professional while handling complaints or difficult situations.
Ideal Candidate
A proactive, patient, and responsible professional who enjoys interacting with clients, follows up consistently, takes ownership of client issues, and ensures that every client receives timely and satisfactory service.
Strong communication, professional etiquette, and rigorous follow-up skills are essential for this role.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
Work Location: In person
