IT Solutions Consultant – ServiceNow
With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our locations have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.
As we continue to grow, we are looking for a highly skilled Solution Consultant to join our ServiceNow team and play a key role in designing and delivering solutions that meet business needs.
As a Solution Consultant, you will work closely with the Product Manager and Product Owner to ensure that technical implementations align with strategic objectives and deliver measurable value. You will be responsible for configuring, customizing, and supporting ServiceNow applications while acting as a trusted advisor to stakeholders. You will join us on a journey to simplify and modernize our Service Management Platforms and drive transformation.
#DHL #DHLITServices #consultant #servicenow
- Collaborate with the Product Manager and Product Owner to understand business requirements and translate them into technical specifications.
- Support the creation of a product roadmap based on the defined requirements and priorities.
- Design and configure ServiceNow applications, workflows, and integrations in line with best practices.
- Participate in requirement workshops with stakeholders and provide input on solution design and feasibility.
- Document technical designs, configurations, and processes for future reference and compliance.
- Stay informed about ServiceNow updates and new features, recommending improvements where applicable.
As a Solution Consultant, you will work in close partnership with the Product Manager and Product Owner to:
- Validate technical feasibility of roadmap items and provide input on prioritization.
- Ensure alignment between business objectives and technical implementation.
- Participate in release planning and sprint activities, offering technical insights and recommendations.
- Act as a liaison between business stakeholders and technical teams, ensuring clarity and quality in solution delivery.
