Job Overview
We are looking for an experienced E-Commerce / Marketplace Manager responsible for managing and growing the brand's presence across multiple online marketplaces and e-commerce platforms. The role requires hands-on experience in marketplace operations, product listings, catalog management, inventory coordination, order and return management, marketplace advertising, sales analysis, and performance optimization. The ideal candidate should have experience managing marketplaces across India, USA, Australia, and UAE, with strong knowledge of platforms including Amazon, Flipkart, Blinkit, Nykaa, Myntra, Walmart, and eBay.
Key Responsibilities
1.Marketplace Management
● Manage day-to-day operations across multiple marketplaces.
● Handle seller accounts, marketplace dashboards, product catalogs, pricing, promotions, and sales performance.
● Manage marketplaces including: ○ Amazon India ○ Amazon USA ○ Amazon Australia ○ Amazon UAE ○ Flipkart ○ Blinkit ○ Nykaa ○ Myntra ○ Walmart ○ eBay
● Ensure marketplace accounts remain compliant with platform policies and requirements.
● Coordinate with marketplace support teams for account-related issues, catalog problems, payment discrepancies, listing errors, and operational concerns.
2. Product Listing & Catalog Management
● Create, upload, and optimize product listings across marketplaces.
● Manage product titles, descriptions, bullet points, backend search terms, attributes, images, variations, and other catalog information.
● Conduct keyword research and optimize listings for marketplace search visibility.
● Perform regular listing audits and identify opportunities for content and conversion improvement.
● Manage product variations, bundles, packs, SKUs, and marketplace-specific catalog requirements.
● Ensure accurate product information including pricing, dimensions, ingredients, specifications, packaging details, and country-specific requirements.
3. Marketplace Advertising & Performance Marketing
● Plan, launch, manage, and optimize marketplace advertising campaigns.
● Experience with Amazon Ads, Flipkart Ads, Myntra Ads, Walmart Ads, and other marketplace advertising platforms.
● Manage Sponsored Products, Sponsored Brands, display/banner campaigns, and other available advertising formats.
● Monitor key advertising metrics including: ○ ROAS ○ ACOS ○ TACOS ○ CTR ○ CPC ○ Conversion Rate ○ Impressions ○ Clicks ○ Sales
● Conduct keyword research and search-term analysis for campaign optimization.
● Optimize campaign budgets, bids, targeting, keywords, placements, and negative keywords.
● Identify high-performing products and keywords and scale campaigns accordingly.
4. Sales & Business Performance
● Monitor daily, weekly, and monthly marketplace sales.
● Analyze revenue, units sold, average selling price, conversion rate, and profitability.
● Prepare marketplace performance reports and dashboards.
● Identify sales trends, growth opportunities, underperforming products, and potential revenue gaps.
● Track competitor pricing, promotions, product positioning, ratings, reviews, and marketplace visibility.
● Develop strategies to increase sales, market share, and product visibility.
5. Inventory & Order Management
● Coordinate with warehouse and operations teams to maintain adequate inventory across marketplaces.
● Monitor stock levels, inventory movement, replenishment requirements, and stock-outs. ● Coordinate order processing and fulfillment across marketplace channels.
● Monitor cancellations, late shipments, returns, replacements, and customer-related issues.
● Work with logistics and warehouse teams to improve order fulfillment performance.
6. Returns, Claims & Marketplace Issues
● Monitor marketplace returns, refunds, cancellations, and customer complaints.
● Handle seller claims, reimbursement cases, payment discrepancies, and operational escalations.
● Coordinate with marketplace support teams to resolve account health and operational issues.
● Maintain records of unresolved cases and ensure timely follow-up.
7. Promotions & Marketplace Growth
● Plan and execute marketplace promotions, deals, coupons, discounts, and seasonal campaigns.
● Participate in major marketplace events and promotional periods.
● Analyze promotional performance and determine ROI.
● Develop marketplace-specific strategies based on customer behavior and platform trends.
8. Reporting & Analytics
● Prepare daily, weekly, and monthly marketplace reports.
● Track marketplace KPIs and provide actionable insights to management.
● Analyze sales, advertising, inventory, returns, and profitability data.
● Maintain accurate SKU-level and marketplace-level performance records.
● Use Excel/Google Sheets and marketplace analytics tools for reporting and analysis.
Key Skills Required
● Multi-marketplace E-Commerce Management
● Marketplace Account Management
● Amazon Seller Central
● Amazon Ads
● Flipkart Seller Hub
● Flipkart Ads
● Myntra Marketplace Management
● Nykaa Marketplace Management
● Blinkit Marketplace Operations
● Walmart Marketplace
● eBay Seller Management
● Product Listing Optimization
● Marketplace SEO & Keyword Research
● Marketplace Advertising
● PPC Campaign Management
● Inventory Management
● Order & Return Management
● Competitor Research
● Sales Analytics
● Performance Reporting
● Pricing & Promotion Strategy
● Catalog Management
● Marketplace Account Health
● Excel / Google Sheets
● Cross-functional Team Coordination Marketplace Experience India: Amazon India, Flipkart, Blinkit, Nykaa, Myntra International: Amazon USA, Amazon Australia, Amazon UAE, Walmart, eBay
Pay: Up to ₹50,000.00 per month
Benefits:
Work Location: In person
