We are seeking an experienced Help Desk Executive to provide technical support and ensure timely resolution of customer issues. The ideal candidate should have strong troubleshooting skills, excellent communication abilities, and experience working with ticketing systems and remote support tools.
Key Responsibilities
- Provide first-level technical support via phone, email, and remote sessions.
- Troubleshoot hardware, software, network, and connectivity issues.
- Create, update, and manage support tickets.
- Escalate complex technical issues to the appropriate teams.
- Follow up with customers to ensure timely issue resolution.
- Maintain accurate documentation of incidents and solutions.
- Meet service level agreements (SLAs) and quality standards.
- Assist with system setup, user account management, and software installations.
Requirements
- Minimum 2 years of experience in Help Desk, Technical Support, or IT Support.
- Strong knowledge of Windows OS, Microsoft 365, and basic networking.
- Experience with ticketing systems and remote support tools.
- Excellent verbal and written communication skills.
- Strong troubleshooting and problem-solving abilities.
- Ability to prioritize and manage multiple support requests.
Preferred Skills
- Help Desk Support
- Technical Troubleshooting
- Microsoft 365
- Active Directory
- Ticket Management
- Remote Support
- Customer Service
Benefits
- Competitive Salary
- Performance-Based Incentives
- Career Growth Opportunities
- Professional Development Support
- Supportive Work Environment
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
Work Location: In person
