We are looking for a highly driven and execution-focused Field Operations Lead to manage large-scale tablet deployments across schools.
We are looking for someone who can lead from the front and ensure execution — not just manage from the desk
You will be responsible for leading on-ground teams, ensuring smooth implementation in schools, training field staff, and maintaining high-quality execution standards across multiple states.
This role requires strong leadership, operational thinking, and the ability to handle real-time challenges in a fast-paced environment.
1. Lead On-Ground Deployment Operations
- Manage and supervise Field Teams responsible for tablet implementation in schools
- Ensure timely and efficient deployment across assigned regions
- Monitor daily progress and ensure targets are met
2. Create & Maintain Playbooks (SOPs)
- Design step-by-step deployment checklists and training processes
- Standardize implementation across all schools
- Continuously improve processes based on field feedback
3. Team Training & Management
- Train Support Executives
- Conduct regular performance reviews and feedback sessions
4. Quality Control & School Experience
- Ensure each school receives proper training & Implementation
- Maintain high satisfaction levels across schools
5. Issue Resolution & Escalation Handling
- Act as the first point of escalation for field-related issues
- Coordinate with internal teams (Tech / Support / Sales) to resolve problems quickly
6. Performance Tracking & Reporting
- Track key metrics such as Completion Timelines, Issue rates
- Share regular updates with leadership
Key Skills Required
- Strong leadership and team management skills
- Excellent coordination and communication abilities
- Problem-solving mindset with quick decision-making ability
- Ability to create and implement structured processes (SOPs)
- Comfortable with travel and field operations
Ideal Candidate
- 2–6 years of experience in operations / field management / project execution
- Experience in managing on-ground teams is preferred
- Exposure to EdTech / hardware deployments is a plus
- Highly organized and execution-focused
Job Types: Full-time, Permanent
Pay: ₹35,000.00 - ₹55,000.00 per month
Benefits:
Education:
Willingness to travel:
Work Location: In person
