Job Summary:
As a Customer Care Executive responsible for handling Amazon and Flipkart customers, you will be the key point of contact for addressing customer inquiries, resolving issues, and ensuring a positive shopping experience across both platforms. This role requires exceptional communication skills, a deep understanding of e-commerce platforms, and a customer-first approach. You will manage a variety of tasks, from resolving order-related queries to handling complaints, ensuring high levels of customer satisfaction and loyalty.
Address : plot 71 ecotech 12 greater noida 201306
Key Responsibilities:
- Customer Support:
- Respond promptly to customer inquiries from both Amazon and Flipkart via phone, email, and chat.
- Assist customers with order placement, tracking, returns, refunds, and product information across both platforms.
- Provide support with navigating the Amazon and Flipkart websites/apps, including account management and payment issues.
- Issue Resolution:
- Investigate and resolve customer complaints related to orders, deliveries, product defects, and more.
- Liaise with internal teams and platform support (Amazon/Flipkart) to address and resolve complex issues.
- Ensure that all customer concerns are resolved quickly, with follow-up to confirm satisfaction.
- Taking review from Customer:
- This is very important part in ecommerce industry as a brand we need reviews on daily basis on ecommerce which should be very well taken care of by you.
- Product Knowledge:
- Maintain comprehensive knowledge of the products listed on Amazon and Flipkart, including specifications, pricing, and promotions.
- Provide product recommendations and guidance to customers based on their needs.
- Customer Satisfaction:
- Strive to achieve and maintain high levels of customer satisfaction by delivering outstanding service.
- Collect and analyze customer feedback to identify trends and suggest improvements.
- Meet or exceed key performance indicators (KPIs) related to response times, issue resolution, and customer satisfaction.
- Documentation and Reporting:
- Accurately document customer interactions, issues, and resolutions in the company’s CRM system.
- Generate regular reports on common issues, customer feedback, and areas for improvement.
- Monitor and report on customer service metrics for Amazon and Flipkart platforms.
Qualifications and Skills:
- Education: High school diploma or equivalent; a bachelor’s degree is preferred.
- Experience: Previous experience in customer service, especially with e-commerce platforms like Amazon and Flipkart, is highly desirable.
- Communication Skills: Strong verbal and written communication skills in [relevant languages].
- Technical Skills: Proficiency in using CRM software, MS Office, and understanding of Amazon and Flipkart’s seller/customer service portals.
- Problem-Solving: Excellent problem-solving skills with the ability to handle challenging situations effectively.
- Interpersonal Skills: Ability to build rapport with customers, demonstrating empathy and patience.
- Time Management: Strong multitasking abilities and efficient time management in a fast-paced environment.
Benefits:
- Competitive salary and performance-based bonuses.
- Opportunities for career growth and professional development.
- Employee discounts on company products.
- A supportive and inclusive work environment
Job Type: Full-time
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
Ability to commute/relocate:
- Greater Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):
- Your current salary ?
- Are you in notice period or already left the job and can join immediately ?
Education:
Experience:
- Customer support: 2 years (Preferred)
- total work: 3 years (Preferred)
- Customer service: 2 years (Preferred)
- ecommerce customer handling: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
