Job Title: Customer Success Manager
Location: Mumbai (Hybrid – 3 days/week in office)
Experience Required: Minimum 3 Years
Employment Type: Full-time
Compensation: ₹30,000 – ₹45,000 per month
About the Role:
We are looking for a driven and personable Customer Success Manager to join the sales team. In this role, you will be responsible for driving lead generation, managing a high-volume sales pipeline, and building long-term relationships with importers and exporters.
Key Responsibilities:
- Communication Excellence: Clearly articulate the value of the platform’s AI-powered fruit exchange and pre-booking opportunities to potential clients
- Lead Management: Generate, manage, and convert new leads while handling a sales funnel of at least 500 leads
- Sales Prioritisation: Prioritise leads effectively to maximise conversion rates and achieve sales targets
- Relationship Building: Build strong, trust-based relationships with clients to enhance retention and satisfaction
- Outbound Outreach: Conduct cold calls and emails professionally to drive conversions
- Meeting Coordination: Set up and manage meetings across multiple cities for business discussions
- Market Intelligence: Stay updated on industry trends and competitor activities to identify opportunities
- Collaboration: Work closely with marketing teams to align messaging and drive demand
- Performance Tracking: Use CRM tools to track leads, sales activities, and performance metrics
- Negotiation & Closing: Structure and negotiate pre-booking terms and close deals effectively
- Client Onboarding: Guide clients through onboarding for a smooth first transaction experience
- Cross-functional Feedback: Share client and market insights with product and operations teams
- Forecasting & Reporting: Maintain accurate sales forecasts and provide regular pipeline updates
Requirements:
- Minimum 3 years of experience in Sales / Customer Management / Business Development
- Strong communication and interpersonal skills
- Proven ability to manage high-volume sales pipelines
- Comfortable with cold calling and proactive outreach
- Willingness to travel for client meetings
- Prior experience in agri-trade, fresh produce, import-export, or B2B platforms is a plus
Pay: ₹30,000.00 - ₹45,000.00 per month
Application Question(s):
- How many years of experience do you have in Sales / Key Account Management / Business Development?
- Have you handled a high-volume sales pipeline (300+ leads)? If yes, briefly explain your experience.
- Are you comfortable with cold calling and cold emailing as a part of your daily role?
- Are you open to traveling across cities for client meetings?
- Do you have experience working in B2B sales?
- Are you comfortable working in a hybrid setup (Mumbai – 3 days/week in office)?
- What is your current salary?
- What is your notice period?
- Where are you from in Mumbai (Area)?
Work Location: In person
